Sourabh Budhiraja
Kurukshetra
Summary
Dynamic Senior Application Support Engineer with Wipro Technologies Pvt. Ltd. is adept at resolving complex production issues and enhancing operational efficiency through shell scripting, root cause analysis, logs extraction, and job scheduling. Skilled in SQL, with expertise in Linux. Proven track record in application troubleshooting and collaboration with developers, driving improvements in performance and reliability. Committed to delivering exceptional support and solutions. Experienced in BMC Remedy and ServiceNow for incident and service request handling.
Overview
5
5
years of professional experience
Work History
Senior Application Support Engineer
Wipro Technologies Pvt. Ltd.
Gurugram
09.2020 - Current
- Provided technical support for application issues in production environments.
- Developed automation scripts using shell scripting languages to improve the efficiency of operations.
- Deployed software releases into various environments following established procedures and guidelines.
- Performed root cause analysis for application issues and developed solutions to prevent future occurrences.
- Analyzed log files generated by various applications for troubleshooting purposes.
- Resolved complex production support issues in a timely manner by identifying and resolving underlying problems.
- Collaborated with developers in debugging code errors in order to resolve application bugs quickly.
- Monitored application performance and identified areas for improvement.
Education
B Tech - CSE
CGC Landran
Mohali08-2020
Skills
- Application troubleshooting
- Root cause analysis
- Problem solving
- Shell scripting
- Linux
- SQL Database
- Job scheduling
- SLA
- BMC Remedy
- Dynatrace
- SSL
- Load balancing
- Api integration
- ServiceNow
- Production support
- Vulnerability assessment
- Change request
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Application Support Engineer
Wipro Technologies Pvt. Ltd.
09.2020 - Current
B Tech - CSE
CGC Landran
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