Sourabh Chandra
Senior Talent Acquisition Professional
Mumbai
Summary
Accomplished talent acquisition leader with 20 years of experience in driving transformative HR strategies aligned with business goals. Demonstrated ability to manage complex talent mandates and collaborate with executives to enhance organizational agility. Strong background in RPO management and high-volume hiring, utilizing data-driven approaches to optimize recruitment processes. Passionate about building high-performance teams and implementing initiatives that improve employee engagement and workplace culture.
Overview
26
26
years of professional experience
5
5
Certifications
3
3
Languages
Work History
HR Delivery Lead Senior Manager - (HRO Service Delivery)
Accenture
09.2025 - Current
- Directed large-scale HRO talent acquisition program delivery, emphasizing operational excellence and strict SLA adherence. Oversaw comprehensive hiring operations including sourcing, assessment processes, selection, onboarding, and compliance. Ensured alignment of recruitment efforts with client workforce plans and established timelines to maximize satisfaction. Enhanced hiring processes through strategic initiatives focused on efficiency and client needs.
- Implemented KPI funnel reporting dashboards and structured review cadences for effective governance. Identified risks and opportunities for improvement in operational processes. Utilized Lean Six Sigma and FMEA methodologies to reduce defects. Enhanced cycle time, contributing to improved efficiency across operations.
- Maintained full operational readiness while ensuring adherence to audit requirements and contractual governance. Enhanced recruitment capabilities through interviewer calibration and ongoing recruiter training. Standardized processes and mapped competencies to improve hiring practices.
- Enhanced productivity through SmartRecruiters optimization, focusing on AI-driven sourcing and automated reporting. Implemented digital workflows to boost operational quality and scalability. Directed resolution of operational escalations and service credits to uphold service standards. Governed ramp-ups and stabilization processes to secure consistent delivery outcomes.
General Manager - Talent Acquisition
Lumina Datamatics
06.2024 - 04.2025
- initial roles in hospitality industry concentrating on client interaction, front-desk operations, and service quality.
Associate Director - Talent Acquisition
Firstsource Solutions Ltd.
12.2020 - 06.2024
- Led PAN-India leadership hiring for business units including Sourcepoint, Customer Management, and CMT.
- Spearheaded high-volume and corporate hiring for functions like L&D, Workforce Management, and Presales.
- Conducted market mapping and developed TL+ talent pipelines to support organizational growth.
- Strengthened stakeholder engagement at the CXO level and enhanced the overall candidate experience.
- Revamped the Employee Referral Program, increasing contributions by 10–15% in three months.
Sr Manager at Affinity Express
AffinityX
01.2020 - 09.2020
- Formulated and implemented strategic hiring plans across various verticals including branding, digital, and web design.
- Led a team to execute mass recruitment drives, onboarding 500+ candidates within tight timelines.
- Built strong vendor partnerships and introduced scalable recruitment processes aligned with business objectives.
- Trained teams in recruitment best practices and industry trends.
Associate Manager Recruitment
Accenture
02.2015 - 11.2019
- Managed recruitment for Shared Delivery Operations (SDO), hiring up to 1,500 candidates monthly.
- Led strategic initiatives including the HR Innovation School and Liquid Workforce Redeployment.
- Delivered 3,000+ hires in FY’15 and FY’17 through innovative volume hiring campaigns and referral programs.
Manager-Talent Search (Recruitment Location Lead- Pune)
EXL
05.2012 - 02.2015
- Oversaw full-cycle recruitment for General Insurance, Healthcare, Customer Service, and Collections verticals.
- Delivered consistent monthly hiring volumes (85–90 voice, 100+ non-voice) with lateral hiring up to AVP level.
- Managed compliance audits (SOX, ISO) and led a Lean Six Sigma project to enhance referral hiring.
Human Resources
Hutchison 3G
08.2008 - 05.2012
- Managed employee referrals, vendor hiring, and campus recruitment contributing over 3,800 hires across two years.
- Reduced candidate wait times and optimized recruitment SLAs.
- Directed vendor negotiations and built strong alignment between hiring goals and business needs.
HR-Recruitments
GE Capital
01.2006 - 07.2008
- Led recruitment drives for mid-management and entry-level roles, hiring 1,200+ in 2007 alone.
- Drove campus hiring and process innovation through LEAN initiatives.
- Earned multiple awards for performance, professionalism, and process mentorship.
Customer Service
07.2004 - 12.2005
- Joined as a Process Associate and got promoted to Management Trainee.
- Was successful in getting several delighters as Customer Compliments.
- Distinction of being the Average Handling Time Topper for consecutively for 3 Months and the Cross Sell Topper for 2 months.
Management Trainee
Sayaji Hotels Ltd
02.2002 - 04.2004
- Early career roles in the hospitality sector focusing on customer interaction, front-office operations, and service excellence.
Front Office Executive
MAYFAIR Hotels & Resorts
10.2000 - 01.2002
- Early career roles in the hospitality sector focusing on customer interaction, front-office operations, and service excellence.
Education
3 yrs Diploma - Hotel Management Catering and Applied Nutrition
Durgapur Society of Management Science
01.2000
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Guru Gobind Singh Public School
01.1996
Skills
Talent acquisition planning
High-volume recruitment
Stakeholder engagement
full-cycle recruitment
Recruitment analytics Data-driven hiring
ATS and AI sourcing (Workday, Taleo, SuccessFactors)
Recruitment funnel optimization
Vendor management
Process excellence
Employer branding
Team management
Cost optimization Hiring ROI
Certification
Interviewing Techniques
Timeline
HR Delivery Lead Senior Manager - (HRO Service Delivery)
Accenture
09.2025 - Current
General Manager - Talent Acquisition
Lumina Datamatics
06.2024 - 04.2025
Associate Director - Talent Acquisition
Firstsource Solutions Ltd.
12.2020 - 06.2024
Sr Manager at Affinity Express
AffinityX
01.2020 - 09.2020
Associate Manager Recruitment
Accenture
02.2015 - 11.2019
Manager-Talent Search (Recruitment Location Lead- Pune)
EXL
05.2012 - 02.2015
Human Resources
Hutchison 3G
08.2008 - 05.2012
HR-Recruitments
GE Capital
01.2006 - 07.2008
Customer Service
07.2004 - 12.2005
Management Trainee
Sayaji Hotels Ltd
02.2002 - 04.2004
Front Office Executive
MAYFAIR Hotels & Resorts
10.2000 - 01.2002
3 yrs Diploma - Hotel Management Catering and Applied Nutrition
Durgapur Society of Management Science
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Guru Gobind Singh Public School