Sourabh Dhawan
Technical Account Manager
Bangalore
Summary
Experienced Technical Account Manager with a strong background in SaaS environments, specializing in problem-solving, client success, and global operations. Proven ability to drive business growth through a customer-centric approach
Overview
3
3
years of professional experience
Work History
Technical Account Manager
UrbanPiper
03.2023 - Current
- Lead a team of 2 people to drive the onboarding for SMB deals and automating the implementation process and reduce lead time to go live.
- Spearheaded on-site operations in the United Kingdom for six months, fostering robust client relationships and elevating overall business health, satisfaction, and retention rates.
- Orchestrated the seamless API integration of EG group while coordinating with the integrations team.
- Manage a portfolio of 10+ key accounts, including Pizza Hut UK, Box park, Sbarro, Cinnabon, the Lean Kitchen Network, etc with monthly billing surpassing GBP 10,000.
- Collaborate with Product and Integrations teams for continuous product development and ensuring that product fits the customer needs in the market.
- Identify areas of improvement in the processes and optimize for maximizing internal efficiency and customer satisfaction
Associate Technical Account Manager
UrbanPiper
02.2022 - 02.2023
- Manage the onboarding, account management and support functions to drive revenue realization, payment collection and retention.
- Responsible for onboarding and managing the largest reseller partner with over 300+ clients generating £132,000 in ARR
- Train customers to use the product effectively and wrote documentation, knowledge-based articles and tutorials to improve customer experiences.
- Expanded the Pizza Hut UK estate from 20 to 164 outlets in just one week, demonstrating rapid and effective market growth.
- Work with multiple aggregators and POS partners to define and streamline onboarding process.
Inside Sales Manager
UrbanPiper
07.2021 - 02.2022
- Managed pre-sales activities, conducted lead qualification, and coordinated product demos for sales managers.
- Successfully finalized a deal with one of the largest ice cream brands in central India with 100+ stores, demonstrating effective negotiation and sales skills.
- Collaborated with the marketing team to run targeted performance marketing campaigns in Central India to ensure lead generation for sales.
- Assisted in supervising outsourced on-ground BDEs, providing product training and sales cycle guidance.
Education
B.Tech - Information Technology
SRM Institute Of Science And Technology
Chennai, India 04.2001 -
Skills
Google Suite
Postman
SQL
Account Management
Project Management
Data Analysis
Kibana
Timeline
Technical Account Manager
UrbanPiper
03.2023 - Current
Associate Technical Account Manager
UrbanPiper
02.2022 - 02.2023
Inside Sales Manager
UrbanPiper
07.2021 - 02.2022
B.Tech - Information Technology
SRM Institute Of Science And Technology
04.2001 -