Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sourabh Dhawan

Technical Account Manager
Bangalore

Summary

Experienced Technical Account Manager with a strong background in SaaS environments, specializing in problem-solving, client success, and global operations. Proven ability to drive business growth through a customer-centric approach

Overview

3
3
years of professional experience

Work History

Technical Account Manager

UrbanPiper
03.2023 - Current
  • Lead a team of 2 people to drive the onboarding for SMB deals and automating the implementation process and reduce lead time to go live.
  • Spearheaded on-site operations in the United Kingdom for six months, fostering robust client relationships and elevating overall business health, satisfaction, and retention rates.
  • Orchestrated the seamless API integration of EG group while coordinating with the integrations team.
  • Manage a portfolio of 10+ key accounts, including Pizza Hut UK, Box park, Sbarro, Cinnabon, the Lean Kitchen Network, etc with monthly billing surpassing GBP 10,000.
  • Collaborate with Product and Integrations teams for continuous product development and ensuring that product fits the customer needs in the market.
  • Identify areas of improvement in the processes and optimize for maximizing internal efficiency and customer satisfaction

Associate Technical Account Manager

UrbanPiper
02.2022 - 02.2023
  • Manage the onboarding, account management and support functions to drive revenue realization, payment collection and retention.
  • Responsible for onboarding and managing the largest reseller partner with over 300+ clients generating £132,000 in ARR
  • Train customers to use the product effectively and wrote documentation, knowledge-based articles and tutorials to improve customer experiences.
  • Expanded the Pizza Hut UK estate from 20 to 164 outlets in just one week, demonstrating rapid and effective market growth.
  • Work with multiple aggregators and POS partners to define and streamline onboarding process.

Inside Sales Manager

UrbanPiper
07.2021 - 02.2022
  • Managed pre-sales activities, conducted lead qualification, and coordinated product demos for sales managers.
  • Successfully finalized a deal with one of the largest ice cream brands in central India with 100+ stores, demonstrating effective negotiation and sales skills.
  • Collaborated with the marketing team to run targeted performance marketing campaigns in Central India to ensure lead generation for sales.
  • Assisted in supervising outsourced on-ground BDEs, providing product training and sales cycle guidance.

Education

B.Tech - Information Technology

SRM Institute Of Science And Technology
Chennai, India
04.2001 -

Skills

Google Suite

Timeline

Technical Account Manager

UrbanPiper
03.2023 - Current

Associate Technical Account Manager

UrbanPiper
02.2022 - 02.2023

Inside Sales Manager

UrbanPiper
07.2021 - 02.2022

B.Tech - Information Technology

SRM Institute Of Science And Technology
04.2001 -

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Sourabh DhawanTechnical Account Manager