Sourabh Dubey
Indore(Can Re-locate)
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.
Overview
5
5
years of professional experience
Work History
Quality Analyst
TASKUS INDIA
Indore
05.2021 - 03.2023
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
Customer Support Executive
Teleperformance India
Indore
12.2019 - 08.2020
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
Senior Customer Support Representative
GroundOps Private Limited
Ahmedabad
04.2023 - 05.2024
- Provided high-level customer service to resolve escalated customer inquiries.
- Maintained up-to-date records of all interactions with customers in the company's CRM system.
Insight Analyst
Radius Global Solutions
Mumbai
05.2024 - 06.2024
- Conducted research on consumer trends and preferences in the market to identify opportunities for product development.
- Analyzed customer feedback data to determine customer satisfaction levels with existing products.
Senior Customer Service Supervisor
Sterling Information Resources
Mumbai
06.2024 - 07.2024
- Provided guidance and support to customer service representatives in resolving complex customer inquiries.
- Developed and implemented processes to streamline customer service operations.
Executive - HR
ASK IT Solutions
Indore
07.2024 - 08.2024
- Conducted performance reviews, salary negotiations, and employee relations meetings.
- Developed and implemented Human Resources policies and procedures.
Education
Bachelor of Business Administration - Operations Management
DEVI AHILYA BAI UNIVERSITY
2022
Certificate of Higher Education -
Madhya Pradesh of Secondary Education
2019
High School Certificate (10th) -
Central Board of Secondary Education
2017
Skills
- Data Management
- Inductions
- Client coordination
- Training and mentoring
- Work force management
- Quality Specialist
Accomplishments
Winner in Navarchanna Inter College competition (Smart City Project) 2017.
Runner Up in College level Football Competition.
Runner Up in Inter University College Best from waste.
Winner in Inter University Kho-Kho competition 2017-2018.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Executive - HR
ASK IT Solutions
07.2024 - 08.2024
Senior Customer Service Supervisor
Sterling Information Resources
06.2024 - 07.2024
Insight Analyst
Radius Global Solutions
05.2024 - 06.2024
Senior Customer Support Representative
GroundOps Private Limited
04.2023 - 05.2024
Quality Analyst
TASKUS INDIA
05.2021 - 03.2023
Customer Support Executive
Teleperformance India
12.2019 - 08.2020
Bachelor of Business Administration - Operations Management
DEVI AHILYA BAI UNIVERSITY
Certificate of Higher Education -
Madhya Pradesh of Secondary Education
High School Certificate (10th) -
Central Board of Secondary Education
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