Sourabh Dutta
Bangalore
Summary
A highly motivated Partner Manager with over 7 years of experience in sales, channel sales, and account management, offering exceptional customer service. Result-oriented sales and business development manager excels in managing campaigns, training team members, identifying business opportunities, and achieving sales targets.
Overview
7
7
years of professional experience
Work History
Lead- Partner Onboarding & Growth
Aditya Birla Group (Ultratech Cement)
Bangalore
08.2024 - Current
- Responsible for the entire 3rd party services portfolio growth (ATT, Waterproofing, Solar, Rainwater harvesting, Financial).
- Identifying & Onboarding national and state-level vendors and negotiating on commissions.
- Maintained relationships with key stakeholders, clients, and customers to ensure service satisfaction.
- Conducted market research to assess customer needs and preferences to develop new products or services.
- Developed a comprehensive strategy for managing partner accounts to maximize profits and minimize expenses.
- Negotiated contracts between partners or vendors in order to obtain favourable terms for the company.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
Partner Manager
Amazon Global Sales
Bangalore
10.2023 - 07.2024
- Handled and Onboarded SPN partners and ecommerce agencies from South and East of India with end to end training on product offerings, platform integrations, marketing strategies, and any specific processes or tools relevant to ecommerce industry which helped in growing business for S&E region
- Helped internal team on lead generation efforts, tracking key performance indicators (KPIs) such as conversion rates, cost per lead, and overall return on investment
- I facilitated weekly webinars in collaboration with our partners, providing insightful sessions on the Amazon US business ecosystem
- These webinars aimed to enhance the learning experience, offering valuable insights and strategies for navigating the dynamic landscape of Amazon's marketplace
- Contributed to a channel-level suspension drive, resulting in significant growth in Gross Merchandise Sales (GMS)
- The initiative focused on addressing and resolving issues, fostering a positive environment for sustained channel growth
- Provided Learnings and motivation to our partners for Amazon FBA, fostering a collaborative effort that resulted in shorter delivery times for end customers
- The initiative aimed to ensure customers receive the best products promptly, enhancing overall satisfaction and driving positive outcomes for both partners and end-users
Senior Associate - Account Management
Amazon
11.2022 - 09.2023
- Coordinate with internal and cross-functional teams to resolve seller issues related to account infringement and suspensions
- Build and execute a strategic account plan that delivers on key business opportunities for the seller and Amazon; convince sellers to add new products which are in demand from certain clusters
- Partner with business development and onboarding teams to select high-quality sellers in the programs to grow exponentially with the platform wherever there is a difference in demand and supply of a product
- Conduct deep dive analysis and provide routine executive-level reporting on the seller's current business and future opportunities; identify the gaps in the product category and sellers from the assigned clusters
- Schedule appointments with sellers and assist them in end-to-end account support (Listings), ads, and account health-related problems
- Generate new leads and create a strong pipeline for potential sellers; develop a thorough understanding of the internal processes and program guidelines
- Adhere to established processes, workflows, and reporting; manage customer activity with CRM tools for maximum efficiency and visibility, maintain accurate records, and update them in CRM tools
Assistant Sales Specialist
Amazon Food
Bangalore
06.2019 - 10.2022
- Led the onboarding process for Hotels, Restaurants, and Cloud Kitchens to join Amazon Food, overseeing comprehensive contract negotiations
- Successfully established partnerships to expand the platform's culinary offerings and enhance the overall dining experience for customers
- Trained restaurant partners on kitchen hygiene and created suitable standards/ guidelines to enhance customer satisfaction at the time of order
- Enriched the performance of the internal sales team and sales staff as well as the quality of service by sharing in-depth knowledge of competitive products, categories, and their uses
- Assessed team performance and built a dedicated set of team members to achieve targets in accordance with work policies, ethics, and regulations of firms and close deals
- Directed marketing projects and acted as a subject matter expert in the marketing sector for the Amazon Food page
- Maximized sales growth of the gourmet account through special publishing and advertising visibility for Marriott Group, Absolute Barbeque, Hilton Group & Aloft
- Prepared and maintained SOP documents for the entire sales process with minimal use of available resources
Business Development Manager
Active Trade International
Bangalore
12.2017 - 06.2019
- Set goals and developed plans for business and revenue growth; researched, planned, and implemented new target market initiatives
- Managed entire sales and marketing activities for techati.com; was responsible for budgeting and drafting monthly revenue forecasts as per the plan
- Pursued leads and moved them through the sales cycle; handled marketing strategy development, core positioning and created strategies for product promotions, demonstration, launches, and brand pricing
- Developed quotes and proposals for prospective clients; ensured consistent brand positioning across all customer touch points
- Delegated tasks to achieve strategic goals, motivated the team and tracked their performance
- Monitored sales metrics, supervised and supported the inside sales representative team, and managed the entire sales administration process
Inside Sales Manager
Intellipaat
Bangalore
06.2017 - 11.2017
- Utilized customer feedback to generate ideas about new features/ products; updated new product launches to customers regularly
- Liaised with marketing and product development departments to ensure brand consistency, enhanced sales with existing customers, and upgraded the current course
- Maintained an accurate record of all leads and actual sales; increased revenue by generating new leads and converting them into prospective sales
- Ensured consistent profitability by setting and achieving annual sales targets; researched and executed methods to increase customer engagement
Education
International Business -
Alliance School of Business
Bangalore, KA06.2017
Electrical and Electronics Engineering -
TRUBA College
Bhopal, MP07.2014
Skills
- Product Launch and Promotion
- Excel
- E-Commerce
- Team Lead
- Lead Generation & Prospecting
Languages
- English
- Hindi
- Bengali
Timeline
Lead- Partner Onboarding & Growth
Aditya Birla Group (Ultratech Cement)
08.2024 - Current
Partner Manager
Amazon Global Sales
10.2023 - 07.2024
Senior Associate - Account Management
Amazon
11.2022 - 09.2023
Assistant Sales Specialist
Amazon Food
06.2019 - 10.2022
Business Development Manager
Active Trade International
12.2017 - 06.2019
Inside Sales Manager
Intellipaat
06.2017 - 11.2017
International Business -
Alliance School of Business
Electrical and Electronics Engineering -
TRUBA College
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