Sourabh Gupta

• Built long-lasting client relationships through excellent customer service and consistent follow ups.
• Manage key accounts with strategic planning and relationship building.
• Onboard new Corporates and travel agents.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Led a successful sales team by providing updated sales tools training motivational coaching and performance-based incentives.

• Handling MSME Accounts for Sales, Pricing, Liquidation for Delhi Ncr region.

• Handling 850 active channel partners/MSME key Accounts for region.

• Onboarding new channel partners and retention of key accounts.

• Increase dealer traffic and Transacting dealers on application.

• Coached and promoted high-achieving sales and account management team to fill leadership positions with qualified staff and boost company growth.

• Maintaining due diligence on all payouts and expenses.

• Handling delivery and yard operations for region.

• Generating Business with Existing Premium Clients/ Channel Partners.

• Onboard New Channel Partners and bring them on our Live Portal/App.

• Solving Grievance/Issues of Channel Partners.

• Market Visits and Making good relationship with Channel Partners.

• Regular study of the behavior of Channel Partners to improve Business.

• Keeping Track of Payouts and Incentives of channel partners.

• Ensuring Channel Partner satisfaction and service delivery.

• Day To Day Operations with 100% Customer Satisfaction.

• Managing post-sales commitments, after sales service.

• Forecasting, planning and achieving store services and sales targets.

• Leading and Motivating team of 6 CRO's.

• Identifying development areas and training needs.

• Controlling and maintain stocks at store.

• Ensuring customer satisfaction and service delivery on the floor.

• Regular study of the behavior of customers to improve customer service.

• Close eye on Decay/Churn.

• Forecasting, planning and achieving store sales targets.

• Managing post-sales commitments, after sales service.

• Ensuring customer satisfaction and service delivery on the floor.

• Regular study of the behavior of customers to improve customer service.