Sourabh Jain
Mumbai
Summary
Result-oriented professional with a proven record of achievement in conceiving and implementing effective recruitment strategies, and managing teams.
With over 3 years of experience in IT recruitment, 5 years in customer support, and currently working in legal recruitment, I have developed a versatile recruitment background across industries. My experience spans sourcing, screening, interview coordination, client engagement, and closing mid to senior-level positions.
Skilled in negotiating offers, building long-term relationships, and working with both service-based and product-based clients. Strong network and market knowledge in legal hiring, with a focus on corporate, banking, and disputes practices.
Overview
9
9
years of professional experience
Work History
Legal Recruiter
Avimukta
Mumbai
11.2024 - Current
- Handling end-to-end recruitment for leading law firms and corporate legal departments across India.
- Specializing in hiring for roles in Corporate M&A, Banking & Finance, Capital Markets, Disputes, and General Corporate.
- Working directly with Partners and HR teams to close mid-level to senior-level mandates across Tier 1, Tier 2 law firms.
- Conducting detailed candidate assessments, market mapping, and headhunting to identify top legal talent.
- Successfully closed multiple positions with top-tier firms by aligning candidate aspirations with client requirements.
- Building and maintaining strong relationships with candidates and clients, ensuring long-term engagement.
US IT Recruiter
Tekfortune INC.
12.2021 - 10.2024
- Roles and Responsibilities:
- Account Management & Client Relations: Managed and nurtured relationships with a diverse portfolio of clients, resulting in a [percentage]% increase in client retention.
- Domain Expertise: Specialized in recruitment within the Finance/Banking domain, working with high-profile clients such as Morgan Stanley, Deutsche Bank, and JPMorgan.
- Client Portfolio: Successfully managed recruitment efforts for prestigious clients like Morgan Stanley, Deutsche Bank, and JPMorgan, contributing to their talent acquisition strategies in the Finance/Banking domain.
- Stakeholder Collaboration: Worked closely with recruiting leads and hiring managers to ensure alignment with project goals and client needs.
- Candidate Identification: Successfully identified and placed the right candidates for various positions, adhering to client budgets and requirements.
- Recruitment Tools: Utilized job portals like Dice, Monster, JobDiva, and LinkedIn to source and connect with potential candidates.
- Cold Calling & Candidate Engagement: Conducted cold calls and professionally engaged with candidates to discuss opportunities, workload, work location (onsite/remote), and negotiate pay rates within client budgets.
- Negotiation: Led negotiations on contract terms with clients and candidates, achieving outcomes beneficial to all parties.
- Client Engagement Initiatives: Increased client satisfaction scores by [percentage]% through tailored communication and service offerings.
- Participated in professional development opportunities such as webinars or seminars related to recruitment processes.
Subject matter expert (SME) Signpost (Process)/ Yahoo (Process)
Teleperformance
08.2017 - 11.2021
- Roles and Responsibilities:
- Managing a team of representatives providing customer support.
- Overseeing the customer service process to ensure efficient and effective operations.
- Effectively managing and resolving client escalations brought to your attention.
- Planning and implementing training programs and standardizing service delivery to maintain high-quality support.
- Monitoring individual and team performance to ensure adherence to standards and goals.
- Conducting quality assurance surveys with customers and providing actionable feedback to staff for continuous improvement.
Customer Care Executive (CCE) Jabong.com (Process)
Intelenet Global Services Pvt. Ltd.
08.2016 - 07.2017
- Roles and Responsibilities:
- Conducting customer satisfaction surveys to identify areas for improvement in the company's services.
- Handling customer phone calls and directing them to the relevant department for advanced query resolution.
- Curating streamlined email and social media communication channels for offers, updates, and other announcements.
- Addressing customer issues and providing clear, easy-to-follow solutions.
Education
B.com -
Devi Ahilya University of Indore
01.2017
12th -
MP board
01.2013
10th -
ICSE board
01.2011
Skills
- Skills
- Team Leadership
- Customer Service Excellence
- Training & Development
- Recruitment & Onboarding
- Performance Monitoring
- Stakeholder Engagement
- Negotiation
Timeline
Legal Recruiter
Avimukta
11.2024 - Current
US IT Recruiter
Tekfortune INC.
12.2021 - 10.2024
Subject matter expert (SME) Signpost (Process)/ Yahoo (Process)
Teleperformance
08.2017 - 11.2021
Customer Care Executive (CCE) Jabong.com (Process)
Intelenet Global Services Pvt. Ltd.
08.2016 - 07.2017
B.com -
Devi Ahilya University of Indore
12th -
MP board
10th -
ICSE board
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