MILIN NAMDEO
Retail Store Manager
Jabalpur
Summary
Business development specialist with 3.8 years of experience, including positions at Byjus and Angel One Ltd. Excellent communication and service delivery skills that align with company standards. Quick to learn and adapt, ensuring readiness to contribute effectively from the first day. Prepared to utilize experience and skills to enhance team performance.
Overview
5
5
years of professional experience
Work History
STORE MANAGER
BIBA FASHION
08.2025 - Current
- Oversaw daily store operations to ensure optimal efficiency and customer satisfaction.
- Managed team performance to achieve sales targets and enhance productivity.
- Monitored sales and revenue metrics to identify growth opportunities.
- Facilitated effective customer handling to resolve inquiries and improve service quality.
KYC REVENUE DEPARTMENT SENIOR EXECUTIVE
ANGEL ONE
02.2022 - 07.2025
- Managed inbound and outbound customer interactions through phone calls, ensuring a high level of customer service and satisfaction.
- Conducted customer verification and KYC checks by collecting, validating, and updating customer information and documentation.
- Assisted customers with account-related queries, onboarding processes, and issue resolution in a timely and professional manner.
- Promoted and pitched company products and services to prospective and existing customers, contributing to business growth and customer retention.
- Maintained accurate customer records and updated information in CRM and internal systems.
- Identified and escalated high-risk or suspicious customer cases in accordance with compliance and AML guidelines.
- Coordinated with cross-functional teams to resolve customer concerns and ensure seamless service delivery.
- Prepared reports and maintained documentation to support operational efficiency and regulatory compliance.
BDM MANAGER
BYJU'S
01.2021 - 01.2022
- Drove business growth by identifying and converting prospective customers through field sales activities, referrals, and lead-generation initiatives.
- Conducted face-to-face meetings with students, parents, and educational institutions to promote BYJU'S learning programs and educational solutions.
- Counseled students and parents on academic goals, learning requirements, and suitable courses, providing personalized recommendations.
- Delivered product demonstrations and presentations to showcase the value and benefits of BYJU'S offerings.
- Managed the complete sales cycle, from lead qualification and prospecting to negotiation, enrollment, and post-sales support.
- Built and maintained strong customer relationships to enhance brand awareness, customer satisfaction, and retention.
- Collaborated with sales, marketing, and operations teams to execute business development strategies and achieve revenue targets.
- Conducted market research and competitor analysis to identify new business opportunities and emerging education trends.
- Regularly traveled within assigned territories to meet clients, conduct field visits, and expand market reach.
- Maintained accurate sales records, prepared performance reports, and tracked key business metrics through CRM systems.
- Consistently achieved and exceeded sales targets while contributing to organizational growth and market expansion.
Education
BBA - MARKETING
RANI DURGAVATI VISHWAVIDYALAYA
JABALPUR, M.P01-2021
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Timeline
STORE MANAGER
BIBA FASHION
08.2025 - Current
KYC REVENUE DEPARTMENT SENIOR EXECUTIVE
ANGEL ONE
02.2022 - 07.2025
BDM MANAGER
BYJU'S
01.2021 - 01.2022
BBA - MARKETING
RANI DURGAVATI VISHWAVIDYALAYA
CERTIFICATION
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