Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Tools And Platforms
Timeline
Generic

Sourabh Karmakar

Bengaluru

Summary

Dynamic Implementation Manager with a proven track record at Snapmint, achieving a 99% retention rate and driving a 50% increase in YoY revenue. Expert in process automation and team leadership, I excel in cross-functional collaboration and client relationship management, ensuring successful merchant onboarding and integration.

Overview

8
8
years of professional experience

Work History

Implementation Manager

Snapmint
03.2024 - Current
  • Owned post-sales end-to-end onboarding, implementation, go-live and hypercare process for more than 350+ merchants.
  • Achieved 99% retention rate for successful merchant implementations which contributed ~50% increase in YoY company revenue.
  • Created new onboarding process and automation across tools to streamline the entire implementation journey across different teams.
  • Driven end to end complex integrations with collaboration across teams.
  • Created RACI for cross functional team members for the entire implementation and onboarding process.
  • Managed a team of 8+ people and tracked day-to-day progress and handled escalations.

Senior Customer Engineer

Narvar
01.2022 - 02.2024
  • Delivered 1M+ ARR within a year after joining the company and supported business to achieve target, upholding company's commitment to service.
  • Explained complex technology-related issues in understandable terms to customers.
  • Partnered with customers, end-users, and resellers to implement strategies and solutions.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Managed over 80+ strategic and enterprise accounts.

Implementation Consultant

Zenoti
04.2021 - 01.2022
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Customized, developed, and managed individualized deployments to assist utilization.
  • Led custom product training and deployment to meet client goals.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Managed over 30+ enterprise accounts.

Senior Implementation Consultant

Appseconnect
08.2017 - 04.2021
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Documented specialized data and requirements to address business demands.
  • Managed over 50+ accounts globally.

Education

B.Tech, CSE -

Calcutta Institute of Technology
Kolkata
07-2017

Skills

  • Team management
  • Escalation management
  • Data analysis
  • Process automation
  • Technical training
  • Client relationship management
  • Stakeholder management
  • Technical support and troubleshooting
  • Client relationship management
  • Product implementation
  • Cross-functional collaboration
  • Strategic planning
  • Conflict resolution
  • Team leadership
  • Effective communication

Websites

Accomplishments

  • Received Snapmint Titan Award from Snapmint.
  • Received Rising Star Award from inSync.

Tools And Platforms

Jira, Salesforce, Postman, iPaaS, ERP, CRM, eCommerce, REST APIs, Object-Oriented Programming (OOPS), DBMS, Agile Methodology

Timeline

Implementation Manager

Snapmint
03.2024 - Current

Senior Customer Engineer

Narvar
01.2022 - 02.2024

Implementation Consultant

Zenoti
04.2021 - 01.2022

Senior Implementation Consultant

Appseconnect
08.2017 - 04.2021

B.Tech, CSE -

Calcutta Institute of Technology

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