SOURABH KUMAR

• Developed Sales strategy, sales planning, business development for my span
• Achieved weekly, monthly, quarterly revenue generation targets
• Team Leadership and management
• Projected sales forecasting to my VP every week
• Developed Customer relationship post sales
• Established Sales process optimization by minimizing the resource leakage
• Developed Revenue growth and profitability strategies for my span
• Collaboration with other departments
• Performance analysis and reporting
• Compliance and ethics
• Lead generation – B2B & B2C Channels
• Lead generation campaigns - Online & Offline

Ownership of Sales, Marketing, Post sales service & Operations for the given business and handled a team of 110+ employees across departments

• Sales - To achieve sales target, Sales team training, monthly revenue collection, Retention, Renewals
• Marketing - Launch and run of weekly offline lead generation campaigns from targeted group, to ensure foot-falling at the centre through campaigns, vendors to get the work done
• Post Sales Service - To handle customer issues and to provide resolution, to ensure customer satisfaction by providing them value for money by delivering quality services
• Operations - To handle day to day branch operations & to ensure coordination between all departments to organize workshops, scholarship tests and walk-in drives at the centre
• People Management - To oversee recruitment, training and target setting for all employees with actionable goals

• Handled a team of 15-20 BDAs
• Coached, developed and motivated team to achieve revenue goals
• Conducted market research and reported on competitors
• Built sales forecasts and schedules to reflect desired productivity targets
• Enhanced sales volume through skilled support to both new and inactive customers
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

• Handled a team of 15 Team Leaders and more than 300+ counselors
• Conducted Daily Supervisor Meeting (DSM) and provided smart targets to my Team Leaders to improve KPIs,
• Controlled Shrinkage and Attrition by motivating Team, Ensured my Team Leaders are auditing 15-20 calls daily and delivering effective feedback & coaching to counselors and counselors delivering quality services to our customers
• Highlighted my observations, Ideas and action plan for process improvement on regular basis in meetings with Director and SDH
• Motivated and led team members to work together to achieve targets
• Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.

• Handled team of 20-25 counselors
• Motivated team on daily basis to achieve their daily KPIs like productivity, connected calls & revenue targets
• Calls Audited & delivered effective feedback daily for immediate improvement
• To conduct team training twice a week and to ensure team members are prioritizing their work duties appropriately,
• Handled Escalations of irate customers, provided them resolution and took responsibility for disputed cases until issue gets resolved
• Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

• Worked in both inbound & outbound USA Tech Sales process to provide resolution for Pop Up, other system issues and to sale Antivirus to customers
• Won RNR for consecutive 8 months for being best sales executive
• Received client and Manager appreciations many times for overachieving the sales target for consecutive 14 months.