Sourabh Kumar
It Professional
Summary
Experienced professional seeking opportunity in a dynamic, expanding company. Thrives in fast-paced, stimulating environments and eager to contribute skills and expertise to innovative teams. Passionate about tackling challenges and driving success through collaboration and dedication. Excited about joining a forward-thinking organization that values professional development and growth opportunities.
Overview
13
13
years of professional experience
Work History
Team Leader
Tata Teleservices
03.2012 - 03.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Technical Service Executive
Nandbalaji Connecting Zone Pvt. Ltd.
08.2013 - 12.2018
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Maintained high levels of client satisfaction through proactive follow-ups and regular check-ins on open issues.
- Implemented innovative approaches to problem-solving, resulting in increased efficiency and faster resolution times.
Business Head
Computronics
08.2019 - 02.2025
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Built and strengthened relationships with industry partners to drive growth.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Participated in monthly training on latest technology trends and products in industry.
Education
10th -
GRS S.V.M
Bhagalpur, Bihar12th -
D.A.V
Kahalgaon, BhagalpurB.Com -
College Of Commerce
Patna, IndiaSkills
System hardware installation
System configuration expertise
Experienced in application installation
Telecommunications service management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Head
Computronics
08.2019 - 02.2025
Technical Service Executive
Nandbalaji Connecting Zone Pvt. Ltd.
08.2013 - 12.2018
Team Leader
Tata Teleservices
03.2012 - 03.2013
10th -
GRS S.V.M
12th -
D.A.V
B.Com -
College Of Commerce