Sourabh Manghani
Delhi
Summary
Knowledgeable collections professional seek to advance to leadership position in the field. Leveraging 11 years of related experience as well as top strengths in team management and Compliance.
Team based management style and excellent inter-personal/communication skills. High level of confidence and experience of dealing with clients from different backgrounds. Achieved Continuous learning and growth to enhance skills and broaden knowledge base. Strong understanding about importance of adhering to quality and experience of having worked in the Quality Team at Bajaj Finserv, Kotak Mahindra bank, HDFC BANK and Barclays Shared Services,High level of excellence achieved through experience in Oral and Written communication skills.
Overview
11
11
years of professional experience
Work History
Regional Collection Manager
Bajaj FinServ Venture ltd.
New Delhi
09.2023 - Current
- Managing North Region with pool Size of around 170 cr
- Managing Delhi, UP and Rajesthan's NPA Allocation for RBL bajaj Card portfolio
- Managing overall team strength of 25 on-role staff including 4 Area/Cluster Manager's
- Developed and implemented strategies to reduce outstanding accounts receivable balances within the region.
- Organized and managed collection activities for assigned accounts across multiple states.
- Researched customer disputes and resolved issues with customers regarding payment of invoices.
- Negotiated payment arrangements with delinquent customers while ensuring company policies were followed.
Senior Manager
Kotak Mahindra Bank
Delhi
01.2016 - 08.2023
- Managing Card's Write off portfolio of Around 100 Cr
- Managing North and East Region.
- Managing approx 20 Bank staff in 3 Region
- Making and Executing allocation strategy for region.
- Personnel visit in all problematic, NPA cases
- Working on Sec 17 Arbitration orders Make solution all queries of customers like banking/operation/sales related etc
- Executing EP orders with Court ballif's
- Monitoring of Monthly Audit
- Previously handled STPL for Pilot project.
- Handling Bucket 2 to 7 of Common party card portfolio
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Ensured compliance with applicable laws, regulations, policies, and procedures in my area.
Deputy Manager
HDFC Bank
Delhi
08.2016 - 01.2018
- Managing 2 hard-core recovery agencies
- Managing Agency supervisors, tele callers, DRA
- Personnel visit in all problematic, NPA cases
- Handling around 14 cr
- Pool and around 3700 cases
- Vehicle repossession under section 9 &17
- Make solution all queries of customers like banking/operation/sales related etc
- Monitoring of Monthly Audit
- Allocation downloads from system and allocate to agency according to his strength
- BKT wise Target setting.
Debt Managment Specialist
Barclays Shared Services
01.2013 - 08.2016
- Dealing with Debt management companies of U.K In the bank the network teams (network teams are involved in the creation of the facility letters and getting them signed from the customer) are responsible for the sending the DMC letters to RR Donnelly for scanning
- There are several network teams spread across UK
- During this process few letters gets rejected by RRD because of various reasons and our team acts as liaison between the Network Teams and RRD to get the letters scanned successful Responsible for managing data quality reporting queries through investigation Responsible to resolve any query of customer and to collect the remaining payment Responsible for the weekly target of self and team Responsible to take SUP calls in case customer was not satisfied with executive Responsible for Managing 18 different Queues with Different SLA’s Responsible to send the daily EOD Status to the Onshore client
- Responsible for Training a batch of 15 people pilot batch into our Queues Provided Floor Support for the Batch during their Embed Period
Education
Post-graduation diploma in Business Administration -
Symbiosis Center for Distance Learning
01.2016
Bachelors in Commerce -
Delhi University
01.2012
Skills
- Goal-Oriented
- Portfolio Analysis
- Analytical Reasoning
- Superior Attention to Detail
- Report Preparation
- Strong Communication Abilities
- Regulatory Compliance Understanding
- Employee Retention
- Policy Enforcement
Personal Information
- Father's Name: Vasudev Manghani
- Date of Birth: 03/14/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Sports and Cinema
Timeline
Regional Collection Manager
Bajaj FinServ Venture ltd.
09.2023 - Current
Deputy Manager
HDFC Bank
08.2016 - 01.2018
Senior Manager
Kotak Mahindra Bank
01.2016 - 08.2023
Debt Managment Specialist
Barclays Shared Services
01.2013 - 08.2016
Post-graduation diploma in Business Administration -
Symbiosis Center for Distance Learning
Bachelors in Commerce -
Delhi University
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