Sourabh Saxena

• Working as a Delivery Lead for Data Lake Project
• Providing L3 Platform support to the internal stakeholders
• Involve in Architectural Design, Upgrade, Maintenance of the Splunk Platform
• Worked in Cribl Stream for logs redirections to various destination
• Single POC for all client related Issues
• Actively Involved in migration from Splunk On Prem to Splunk Cloud

Splunk Tech Architect Design & Delivery (Japanese Telco Project) May 2018 – Feb 2021

● Supporting client in documenting HLD and LLD in confluence/Jira for the Observatory framework built on Splunk platform.

● Discussing the requirement with the client team and transforming them into a technical solution.

● Responsible for taking sign off from the Client Product team for the Technical Design & Approach.

● Responsible for writing the Technical User story for the Dev team.

● Supporting Dev team in Technical Implementation

● Addressing on going customer requirements. Ex Auto scaling, Self-Healing

● Involved in writing technical response for the Splunk RFPs

Splunk Application Delivery & Platform Support (Australian Telco Project) May 2014 – April 2018

● Worked as Splunk Application support / Delivery lead (Team Size 18)

● Responsible for onboarding any New Application into Splunk platform

● Responsible for integrating Splunk with various data sources

● Involved in incident triage and resolutions related to Splunk platform

● Responsible for Providing L2 to L3 Support for the Splunk

● Supporting Onshore team in any production upgrade or enhancements

● Involved in Design and automation of various billing tasks using Splunk

● Automated various reports & dashboards via Splunk Ver 6.3

● Managing Splunk Licenses for the Project

● Involved in SPLUNK installation and User Mgmts.

● Automated Incident triage with email alerts, inflows report (Fetch data from BO Report using Splunk Forwarder and Shows real-time count of incidents in each domain and number of incoming incidents in Accenture queue)

● Created Dumber CPU utilization app in Splunk (automated per day reports of CPU utilization with visualization of each user).

● Created Dashboards in Splunk for displaying closed/resolved critical/High incidents for each domain in Accenture queue (automated email alerts to domains for downgrading SLA missed incidents).

● Engagement in Presentation of Splunk Automation works during client visits.

Team Lead IT Operations (Germany -Telco Billing Project) June 2010 – May 2014

● Managing 24x7 billing Operations.

● Driving SLA for the Critical & High Incidents & problems

● Working with Stake holder’s domain lead on various business Issues.

● Forecasting SLAs projection to the senior management to avoid financial penalties.

● Liaising with different teams across geographies for the New Project Roll Outs.

● Driving Various Service Management Practices across the teams for the smooth operation of the project

●Working with business on the new requirements and the Implementations.

● Interacting with business and customers in problem management meeting & calls

• Actively Involved in the System Integration Testing for Usage & Invoicing for Kenan Billing System.
• Actively involved in writing Test Scripts for the various Processes in Kenan like MPS, BIP, IGEN, etc.
• Active member of the IPA (Implementation Planning and Analysis) team providing inputs from the business side
• Involved in design, development and unit testing of customize billing application communicating to Kenan billing system
• Involved in Managing the testing team, allocating task & taking status on daily bases.
• Involve in preparing & reviewing defect log and Issue log
• Involve in Defect management & Client interaction during execution
• Involve in Coordinating the Testing activities with development team.

• Implementation of Tariffs as per company policy.
• Monitoring the provisioning related issues.
• Testing & implementation of various modules to support billing system.
• Analyze the cause of rejection of calls and cycling the same.
• Reconciliation of subscribers in HLR vs. Billing System.
• MIS- Generating various reports through TOAD for Analysis purpose