Sonam Sharma
Bikaner
Summary
Results-oriented Business Process Lead with over 10 years of experience in the US mortgage industry, specializing in underwriting and credit analysis. Demonstrated expertise in team leadership and process optimization, consistently driving operational efficiency while ensuring compliance and delivering exceptional customer service. Aiming to leverage a strong background and proven achievements in a challenging leadership role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SENIOR UNDERWRITER
Firstsource Solutions Limited
Mumbai
06.2024 - Current
- Evaluated and assessed mortgage loan applications from initial submission through final approval, utilizing comprehensive knowledge of underwriting guidelines, credit risk, and regulatory frameworks.
- Conducted an in-depth analysis of borrower creditworthiness, including reviewing credit reports, debt-to-income (DTI) ratios, assets, liabilities, income verification, and property appraisals to ensure full compliance with both investor and regulatory standards.
- Utilized Automated Underwriting Systems (AUS), such as Desktop Underwriter (DU) and Loan Prospector (LP), to facilitate decision-making while applying appropriate overlays to mitigate risk and ensure loan quality.
- Made informed decisions regarding loan approvals, denials, or conditions for further review, ensuring that all loans conformed to guidelines set forth by Fannie Mae, Freddie Mac and other regulatory bodies.
- Collaborated closely with loan officers, processors, and closers to ensure efficient processing, addressing conditions and discrepancies to expedite loan closing timelines, and reduce operational bottlenecks.
- Conducted thorough risk assessments to detect potential fraud or misrepresentation, escalating findings to the appropriate channels for further investigation or resolution.
- Communicated effectively with borrowers and third-party vendors to resolve underwriting conditions, ensuring clear explanations and timelines for documentation submission or corrections.
- Delivered high-level customer service by addressing borrower inquiries, offering transparency throughout the underwriting process, and enhancing the overall client experience.
- Maintained meticulous loan documentation, ensuring full and accurate record-keeping in accordance with internal audit processes and industry standards, to support compliance during internal and external reviews.
BUSINESS PROCESS LEAD (UNDERWRITING TEAM)
Tata Consultancy Services
Ahmedabad
06.2022 - 05.2024
- Spearhead underwriting operations, making informed approval or decline decisions on mortgage applications in alignment with internal and insurer policies.
- Conduct a comprehensive analysis of employment profiles, credit strength, and property characteristics to assess creditworthiness and mitigate risks.
- Strategically prioritize deals in the workflow queue to streamline processes and minimize turnaround time, ensuring a superior customer experience.
- Oversee the production of mortgage commitments, and collaborate cross-functionally to ensure the timely and accurate completion of loan requirements.
- Utilize advanced underwriting systems and tools to enhance the efficiency and accuracy of underwriting processes.
- Provided training and support to staff members on newly developed or modified processes.
- Identified potential risks associated with existing processes, and proposed solutions for mitigation.
TEAM LEAD (UNDERWRITING SPECIALIST TEAM)
Better.com
Gurugram
12.2020 - 03.2022
- Directed a team of 20 underwriting specialists, providing guidance, coaching, and performance feedback to drive excellence
- Conducted rigorous file audits and provided hands-on assistance in complex income calculation projects, ensuring accuracy and compliance
- Implemented robust tracking systems and performance metrics, facilitating real-time monitoring and continuous improvement initiatives
- Acted as a subject matter expert, resolving escalated issues, and fostering a collaborative team environment focused on achieving organizational goals
- Supervised the daily work of staff to ensure work prioritization and quality
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
QC ANALYST (ORIGINATION)
Better.com
Gurugram
12.2019 - 12.2020
- Executed end-to-end quality control processes for mortgage origination, meticulously reviewing loan documents and conducting risk assessments
- Applied in-depth knowledge of FNMA selling guidelines and regulatory requirements to ensure adherence to industry standards
- Leveraged automated underwriting systems to streamline QC procedures, optimize workflow, and maintain high levels of accuracy and efficiency
- Played a key role in identifying process gaps and implementing corrective actions to enhance overall quality and mitigate operational risks
CREDIT UW - US MORTGAGE
Infosys BPM
Jaipur
10.2018 - 12.2019
- Verified and validated residential mortgage loan documents, performed comprehensive income analysis, and calculated debt-to-income ratios
- Demonstrated expertise in handling various loan programs and complex underwriting scenarios, ensuring compliance with regulatory guidelines
- Collaborated effectively with internal and external stakeholders to address inquiries, resolve discrepancies, and facilitate seamless loan processing
MODIFICATION UNDERWRITER AND PSA REVIEW ANALYST
Infosys BPM
Jaipur
10.2014 - 10.2018
- Reviewed modification agreements and conducted thorough assessments to determine borrower eligibility for modification programs
- Conducted detailed reviews of mortgage loan documents, ensuring accuracy, completeness, and compliance with investor-specific guidelines
- Played a pivotal role in maintaining data integrity, performing audits, and implementing process improvements to enhance operational efficiency
- Trained and coached new underwriters on underwriting guidelines and regulations
- Identified potential risk factors and conducted appropriate research to determine eligibility for loans
- Performed periodic quality control reviews of closed files in order to maintain high standards
Education
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE & MARKETING
MGSU University
Bikaner04.2011
HSC - COMMERCE
RBSE
Bikaner01.2008
SSC -
RBSE
Bikaner04.2006
Skills
- Adaptability in Dynamic Environments
- Workflow Optimization
- Quantitative Decision Analysis
- Agile Project Management
- Group Dynamics Facilitation
- Quality Assurance
- Business Analysis
- Training and mentoring
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 07/01/23, 07/01/25, 1818519
- Certified Scrum Master, Scrum Alliance, 10/01/23, 10/01/25, 1829936
Extracurricular Activities
Actively participated in college events including debates, group discussions, and case studies. Engaged in sports and cultural activities, participated in National Children Festival organized under National Youth Project.
References
References available upon request
Timeline
SENIOR UNDERWRITER
Firstsource Solutions Limited
06.2024 - Current
BUSINESS PROCESS LEAD (UNDERWRITING TEAM)
Tata Consultancy Services
06.2022 - 05.2024
TEAM LEAD (UNDERWRITING SPECIALIST TEAM)
Better.com
12.2020 - 03.2022
QC ANALYST (ORIGINATION)
Better.com
12.2019 - 12.2020
CREDIT UW - US MORTGAGE
Infosys BPM
10.2018 - 12.2019
MODIFICATION UNDERWRITER AND PSA REVIEW ANALYST
Infosys BPM
10.2014 - 10.2018
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE & MARKETING
MGSU University
HSC - COMMERCE
RBSE
SSC -
RBSE
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