Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sourabh Sharma

Gurugram

Summary

Focused Team Leader experienced managing hardworking, dedicated and target-hitting teams of 10 members. Skilled at maintaining strong relationships with customers, suppliers and team members by offering a friendly and helpful approach. Bringing 5+ years of experience in insurance & healthcare Industry .

Overview

6
6
years of professional experience

Work History

Team Lead

Pristyncare
04.2022 - Current
  • Managed and mentored team of 10 members to deliver exceptional service & increasing revenue by 15 %.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Trained and supervised team to deliver their sales targets.
  • Liaison with multiple teams like – tech, product, marketing and city ops team to execute the daily challenges.
  • Opportunity qualification and objection handling
  • Suggest and support the implementation of new improvements to Inside Sales workflow, daily, weekly, and monthly reporting, and CRM system.
  • Maintained monthly business growth run rate, evaluate the leakages and solve the problem and grow the business

Buinsess Development Manager

Pristyncare
03.2021 - 03.2022
  • Driving consultation/advisory to patients regarding offered services through structured discussion.
  • Understand customer profile and problems to explain benefits of services .
  • Hand - holding patients throughout their journey to provide a seamless patient experience.
  • Directly impact revenue generation
  • End to end sales cycle.
  • Generated new business with marketing initiatives and strategic plans.

Sales Consultant

PolicyX.com
10.2020 - 03.2021
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maximized customer retention by resolving issues quickly.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Followed up with existing customers to provide additional support and address concerns.

Sales Executive

PaisaBazaar.com
06.2019 - 09.2020
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.

Education

Bachelor of Science - Graduation

Maharshi Dayanand University
Bhiwani, India
05-2017

Higher Secondary -

TIT Sr. Sec. School
Bhiwani, India
03-2014

Matriculation

Shishu Bharti High School
Bhiwani, India
03-2012

Skills

  • Product knowledge
  • Communication Skills
  • Active Listener
  • Rapport Building
  • Time Management
  • Problem Solving
  • Customer Relationship Management
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Conflict Management
  • Sales & Marketing

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Accomplishments

  • 3 Times RNR award for the best individual performer across the company
  • 2 times RNR award for the best TL across the company
  • Lowest attrition rate in the team.

Timeline

Team Lead

Pristyncare
04.2022 - Current

Buinsess Development Manager

Pristyncare
03.2021 - 03.2022

Sales Consultant

PolicyX.com
10.2020 - 03.2021

Sales Executive

PaisaBazaar.com
06.2019 - 09.2020

Bachelor of Science - Graduation

Maharshi Dayanand University

Higher Secondary -

TIT Sr. Sec. School

Matriculation

Shishu Bharti High School

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Sourabh Sharma