Sourabh Sodhi
Sales Manager
New Delhi,DL
Summary
Dynamic Sales Manager with a proven track record at Selca Lifestyle Pvt Ltd, excelling in sales strategy and customer relationship management. Expert in training and mentoring teams, driving performance improvements, and enhancing market share. Adept at lead generation and problem-solving, consistently achieving sales goals through effective planning and execution.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Sales Manager
Selca Lifestyle Pvt Ltd
03.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Creating and implementing effective sales strategies to achieve company objectives, and expand market share.
- Developing detailed sales plans that outline specific actions, timelines, and resource allocation for achieving sales goals.
- Hiring, training, and mentoring sales staff, providing ongoing coaching, and support to improve their performance.
- Monitoring sales team performance, providing regular feedback, and implementing performance improvement plans.
- Developing and maintaining strong relationships with key customers, ensuring customer satisfaction, and repeat business.
- Addressing customer complaints, and resolving issues effectively and efficiently.
- Overseeing the entire sales process, from lead generation to familiarizing themselves with various bag types (e.g., shopping bags, backpacks, travel bags, etc.). And their specific applications. Closing deals.
- Gain a basic understanding of the materials used in bag manufacturing and the production process to better understand customer needs, and address technical queries.
- Target different types of clients based on their bag needs, such as retailers, wholesalers, or businesses needing custom bags.
Restaurant General Manager
Americana Restraunts LLP Kuwait (Wimpy)
08.2023 - 01.2025
- Successfully managed and oversaw the daily operations of a high-volume, fast-paced restaurant.
- Developed and implemented strategies to increase customer satisfaction, reduce turnover, and improve profitability.
- Interacted with guests to ensure the highest level of customer service was provided, and resolved customer complaints in a timely manner.
- Developed and enforced safety and sanitation standards to comply with local health codes.
- Established and maintained high standards for the quality of food and service.
- Managed inventory and ordering of food and supplies to ensure adequate stock levels.
- Collaborated with a marketing team to promote the restaurant and create community engagement.
- Developed and monitored budgets and financial reports to ensure operational goals were met.
- Scheduled and supervised staff, including training, to ensure proper coverage and productivity.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Created and implemented systems to ensure accurate and efficient operations.
Duty Manager
Accor Hotels
05.2022 - 03.2023
- Company Overview: Live and support Accor's vision, ambition, and purpose.
- Deliver the highest quality service to exceed expectations.
- Experienced in financial analysis, budgeting, and forecasting.
- Developed and implemented a customer loyalty program to increase customer satisfaction and retention rates.
- Demonstrated excellent customer service and problem-solving skills while managing the front desk at Accor's company.
- Utilized problem-solving skills to quickly and effectively resolve customer complaints.
- Assisting the HR team with the recruitment process.
- Live and support Accor's vision, ambition, and purpose.
Guest Relation Manager
Chokola
04.2021 - 05.2022
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Handling corporate sales and two outlets in Delhi NCR.
Restraunt General Manager
Alshaya Trading Co
01.2019 - 03.2021
- Successfully managed and oversaw the daily operations of a high-volume, fast-paced restaurant.
- Developed and implemented strategies to increase customer satisfaction, reduce turnover, and improve profitability.
- Established and maintained high standards for the quality of food and service.
- Hired, trained, and coached over 50 staff members on customer service skills, food and beverage knowledge, and health and safety standards.
- Handling the P&L of the store, and taking care of inventory.
Assistant Store Manager
Americana Group
06.2016 - 06.2018
- Actively utilize system reports and company tools to guarantee 100% product availability.
- Investigating and following up on all discrepancies.
- Assist the RGM in completing weekly labor schedules to ensure all shifts are properly staffed and managed, and ensure that labor costs are in line with the budget.
- Complete all shift, daily paperwork, and assist the RGM in the completion of the weekly and monthly paperwork.
- Ensure that the correct level of supplies is ordered, checked, and that stock levels are monitored on a daily and weekly basis, and any discrepancies are fully investigated and reported.
Shift Manager
Devyani International
04.2012 - 05.2016
- Managed and trained a team of 15+ shift employees, ensuring customer satisfaction, and upholding safety protocols.
- Collaborated with other managers to ensure smooth transitions between shifts.
- Developed and implemented a customer service training program for shift employees.
- Monitored inventory levels, and ordered supplies as needed.
- Ensured compliance with all local, state, and federal laws.
- Resolved customer complaints in a timely and professional manner.
- Developed and maintained a positive, productive work environment.
- Analyzed customer data and implemented strategies to improve customer satisfaction.
- Conducted weekly employee performance reviews.
Education
Bachelor of Hospitality Management - Hotel Management
IIMMT
New Delhi, India 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Lead generation
Sales operation
Sales team training
Relationship building
Product knowledge
Order management
Vendor management
Goals and performance
Sales operations
Verbal and written communication
Sales forecasting
B to B sales
Operations
Timeline
Sales Manager
Selca Lifestyle Pvt Ltd
03.2025 - Current
Restaurant General Manager
Americana Restraunts LLP Kuwait (Wimpy)
08.2023 - 01.2025
Duty Manager
Accor Hotels
05.2022 - 03.2023
Guest Relation Manager
Chokola
04.2021 - 05.2022
Restraunt General Manager
Alshaya Trading Co
01.2019 - 03.2021
Assistant Store Manager
Americana Group
06.2016 - 06.2018
Shift Manager
Devyani International
04.2012 - 05.2016
Bachelor of Hospitality Management - Hotel Management
IIMMT
04.2001 -