SOURABH SURVE

Role : Project Management Office (Current Role)

• With over 3 years of experience in HR Operations and, a proven track record of success has been demonstrated in driving initiatives that deliver exceptional results
• Skilled in Advanced Excel, SQL, System Enhancement, and Process Improvement methodologies, extensive experience has been gained in optimizing HR operations and driving business growth
• Proficiency in creating intuitive Dashboards on Power BI has been demonstrated, with a keen eye for detail and accuracy
• Strong collaboration skills have been developed, enabling effective cross-functional team collaboration to optimize HR operations processes and drive business growth
• A results-oriented approach is adopted, with a focus on delivering exceptional results in all HR operations and PMO initiatives
• Experience has been gained in delivering successful projects, process improvements, auditing, system enhancement, and cost savings initiatives that positively impact business operations
• Strong analytical and problem-solving skills have been developed, enabling the identification of areas for improvement and implementation of effective solutions to optimize HR operations
• A strategic thinker who is able to develop and implement HR operations and PMO initiatives aligned with business objectives, driving long-term success

Role : Employee Records (DMS)

• Managed the end-to-end Document Management System project, maintaining and scrutinizing all mandatory statutory documents of BFL
• Worked closely with two vendor partners to ensure project delivery within timelines
• Successfully managed a team of 13 trainees for the DMS project
• Delivered the DMS project with an effective plan, resource management, and cost efficiency
• Conducted project management for the DMS software, identified process gaps, raised Business Requirement documents, and drove system changes to enhance the employee records process
• Created, maintained, and digitized personnel files and statutory records
• Provided efficient MIS reports, Dash Boards, and presentations to Business and HR functions

Role : Exit Formalities

• Handled the exited employee’s recovery waiver process, including creating a monthly recovery file, report, and dashboard to present for recovery waiver to higher management
• Maintained an efficient MIS report and dashboard for HR functions
• Coordinated activities like weekly and monthly exit input sharing with the payroll team for exited employees
• Managed the full and final hold and release process for weekly and monthly exits of employees
• Collaborated with stakeholders for exit clearances update to smoothen employees' exit process
• Worked closely with HR partners to address employees' grievances regarding the exit process
• Collaborated with the payroll team to deliver the process seamlessly and within timelines
• Ensured proper documentation and timely communication with employees during the exit process
• Managed the exit interviews and provided feedback to management for process improvements.

• Oversaw background verification and reference check process for the entire organization
• Responsible for creating an exceptional on-boarding experience for all new employees
• Led Project Management for HRMS software, identified process gaps, raised Business Requirement documents and drove system changes to enhance on-boarding module
• Maintained and digitized personnel files and records for both new and existing employees
• Provided efficient MIS reports, Dash Boards and presentations to Business and HR functions
• Established and managed communications, challenged steps that may not add value, assisted in the employee’s initial welcome, orientation and induction
• Liaised and managed vendors and partners empanelled for background verification, document management, HRMS and Employee ID card
• Ensured input accuracy of all employee data across all systems
• Mentored and guided team members and new joiners in the process
• Worked closely with Recruitment team to keep internal tools updated with current and latest information
• Liaised with HR Business Partners, Talent Acquisition and Learning and Development for smooth pre-joining and on-boarding process
• Managed logistics for new joiners including operational and administration needs
• Handled employee grievance handling and query resolution
• Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
• Ensured smooth transition of Payroll input data to the concerned team

• Maintained an accuracy rate of 99.01% while processing critical activities
• Consistently achieved same-day turnaround time for Goodwill Gesture Cases without any missed cases
• Part of two teams in the OTC department within a period of 10 months
• Member of the Team Goodwill Gesture
• Served as a single point of contact for the Fun Friday Committee

• Conducted verification of 1000 forms containing confidential information of UK customers
• Performed backend verification of confidential data
• Achieved a quality score of 99.07%
• Successfully completed volume EOD within the stipulated time period
• Actively participated in various team activities within the organization
• Recognized as a Top Performer among a team of 75 agents.

• Coordinated the administrative functions of the organization
• Completed assigned duties from the Manager and HR Shared Service
• Created monthly status and department performance reports
• Identified trends in escalations and opportunities for process improvements or new solutions
• Provided support to HR, managers, and employees on payroll and benefits-related matters
• Assisted employees and managers with capacity and timeline for return to work