Sourabh Tilyal
Inside Sales Executive
Bangalore
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Inside Sales Executive - Third Party Pay Roll
NetAmbit
11.2023 - Current
- Client - Phone pe
- Developed and executed strategic sales plans to drive adoption and usage of PhonePe payment gateway among merchants and businesses.
- Sales Accomplishments Maintain an average call base of 60 dials per day and used to work on Sales force CRM panel for calling, tracking data.
- Cultivated and managed relationships with key decision-makers in target industries to generate leads and secure partnerships.
- .Conducted product demonstrations and presentations to showcase the benefits and features of PhonePe payment gateway to potential clients.
- Provided ongoing support and training to merchants on how to integrate and optimize the use of PhonePe payment gateway within their businesses.
- Monitored market trends and competitor activities to identify opportunities for product differentiation and market expansion.
- Achieved and exceeded sales targets consistently through effective prospecting, negotiation, and closing techniques.
- Collaborated with cross-functional teams including product development, operations, and customer support to ensure seamless customer experience and satisfactio.
- .Utilized CRM systems to track sales activities, manage pipelines, and generate insightful reports for management review.
- Acted as a brand ambassador for PhonePe payment gateway at industry events, conferences, and networking functions to increase brand visibility and generate leads.
- Kept detailed records of all customer interactions and transactions using CRM software.
- Tools - Salesforce , Avaya
Service Dispatch Support Coordinator
Diversified India Pvt Ltd
4 2023 - 8 2023
- Worked with NorthEast American Clients.
- Managed and tracked a high volume of on-site repairs using ticketing system (ConnectWise)
- Dispatched work orders to regional technicians for repairing issues at client locations
- Prepared scope of work for field technicians to communicate issues and site visit details
- Audit and track equipment purchases, ensuring accurate scheduling and inventory management
- Facilitate adherence to client service agreements, ensuring high levels of customer satisfaction
- Create detailed quotes and estimates for client approval, ensuring transparency and clarity in pricing
- Collaborate with purchasing team to efficiently order replacement parts, minimizing equipment downtime
- Prepare comprehensive pack lists for warehouse team, ensuring accurate and timely deliveries
- Enter detailed notes in the ticketing system to ensure accurate documentation of customer interactions and issue resolutions.
- Tools - Connect Wise , Rings Central , DivDetech Dispatch , Service now
Sales Consultant
(Smiles.ai) Abita Innovation Pvt Ltd
01.2022 - 03.2023
- Worked on Indian leads and Dubai Leads.
- Educate Patients about malocclusion, abfractions, wear facets and how the solution clear aligner therapies can restorative patterns
- Used cold calling and networking to sell products and services .
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Listened to customer needs to identify and recommend best products and services.
- Worked on Aligner and Implant Leads
- Convince Customer to book an free appointment from smiles.ai.
- Sales Accomplishments Maintain an average call base of 80 dials per day.
- Used to work on Sales force CRM panel for calling, tracking data.
- Also worked in Retool Software for Booking an appointment and also to know cx details Increase treatment acceptance.
- Create a positive experience for patients in clear aligner therapy.
- Prepare Financial arrangements.
- Respond to all customer inquires in sales remotely Negotiate Prices, terms of sales and invoicing.
- Contacted new and existing customers to discuss how their need could be met with specific products and services
- Implement strategies to improve treatment acceptance
- Resolved escalations with the concerned team and ensured closure of raised tickets in the best interest
- Collaborate effectively with cross-functional teams
- Collected prompt and accurate feedback from patients for improvement of services
- Used tools: Sales force CRM, retool dashboard, fresh desk, and Google Sheets.
Sales Coordinator
GRT Engineering Pvt Ltd
02.2018 - 11.2021
- Responsible for coordinating with the existing dealers of the company.
- Updating dealers about the change in product price and new product launch.
- Solving the problem and queries of existing dealers and customers.
- Giving all the details of the company to the upcoming dealers and explaining them policies for the dealership.
- Organizing events at the dealer place to attract more customers. Meeting dealers on daily basis and helping them in finding customers.
- Making daily call reports and sending the to the seniors.
- Attending meeting and monthly closing at district office. Prospecting.
- Updating the sales funnel or customer management platform.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Qualifying leads Nurturing relationship switch clients, ticket raising.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Tools - Salessforce , Google sheet
Education
B.E - Electronics & Comm Engineering
SECAB College of Engineering
HSC - undefined
Maharashtra Board
SSLC - undefined
Maharashtra Board
Skills
- Upselling and Cross Selling
- Sales Pipeline Management
- Customer Relationship Building
- Objection handling
- Retool CRM Software and Dashboard,
- Cold calling proficiency
- Product Knowledge Expertise
- Sales Development
- Sales Tracking
- Client Support
Websites
Timeline
Inside Sales Executive - Third Party Pay Roll
NetAmbit
11.2023 - Current
Sales Consultant
(Smiles.ai) Abita Innovation Pvt Ltd
01.2022 - 03.2023
Sales Coordinator
GRT Engineering Pvt Ltd
02.2018 - 11.2021
Service Dispatch Support Coordinator
Diversified India Pvt Ltd
4 2023 - 8 2023
B.E - Electronics & Comm Engineering
SECAB College of Engineering
HSC - undefined
Maharashtra Board
SSLC - undefined
Maharashtra Board
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