SOURABH TRIKHA
ASSISTANT MANAGER
CHANDIGARH
Summary
Energetic and reliable Assistant Manager skilled at working with diverse groups of people. Expert at administrative processes and office procedures. Dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining information safe and secure. Results-focused and proactive in planning day-to-day operations and solving service issues. Excels at managing team and personal time to consistently exceed expectations. Responsible Assistant Manager offering 10+ years of experience in Government Banking industry with history of recognition for performance. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Excellent credit officer highly capable of carrying out tasks regarding credit approval and other relevant duties. Confidently meets customer needs. Familiarity with credit risk regulatory requirements with general understanding of financial models. Skilled in application analysis and managing loan approval and denial processes.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
CENTRAL BANK OF INDIA
CHANDIGARH
02.2013 - Current
- Met with 10-15 clients and advised on loan conditions and negotiated further contract terms to meet their needs.
- Researched and investigated loan application lists to prevent loanees defaulting on repayments.
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Conducted due diligence on customers, obtaining various records to demonstrate suitability for loan applications.
- Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
- Listened to customers to ascertain needs, developed relationships and maintained excellent standards of communication.
Probationary Officer
Punjab and Sind Bank
Karnal, Harayan
07.2012 - 12.2012
• Customer Satisfaction as key goal assist over 40-60 customers everyday and aware them about Digital Banking.
• Conducted cash and key audits for controls and compliance
• Oversaw branch operations and workflow for consistency
• Recommended new procedures to boost consistency and customer experiences
•Assisted with daily cash and ATM balancing
Education
MBA - Marketing & Finance
NATIONAL INSTITUTE OF TECHNOLOGY
KURUKSHETRA, HR 06.2008 - 06.2010
Bachelor of Science - Chemistry, Zoology & Botany
KURUKSHETRA UNIVERSITY COLLEGE
KURUKSHETRA, HR 05.2005 - 05.2008
Skills
Quality Customer Service
undefinedHOBBIES
- Watching Suspense Movies
- Listening Soft Music
- Volunteering and Community Involvement
- Problem Solving Games
- Gardening
Additional Information
- Got excellent points in Performance Appraisal for the last 3 years 85/100(2019-20), 86/100(2020-21) & 90/100(2021-22).
- Proficient in using Microsoft word specially Excel Sheets for analyzing data.
- Take part in various training programs at bank like on DAD Matters, on Strategy for NPA management, Training for Marketing Officers and many more.
- Volunteer in number of Social camps organized by Social groups of my city.
Timeline
Assistant Manager
CENTRAL BANK OF INDIA
02.2013 - Current
Probationary Officer
Punjab and Sind Bank
07.2012 - 12.2012
MBA - Marketing & Finance
NATIONAL INSTITUTE OF TECHNOLOGY
06.2008 - 06.2010
Bachelor of Science - Chemistry, Zoology & Botany
KURUKSHETRA UNIVERSITY COLLEGE
05.2005 - 05.2008
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