Sourabh Kumar Patel

• Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Coordinated with housekeeping to ensure room readiness and maintain high cleanliness standards.
• Utilized Marriott's property management system to efficiently handle reservations and billing.
• Collaborated with team members to streamline communication between departments for efficient operations.

• Greeted and checked in guests, ensuring smooth arrival experience.
• Managed reservations using property management system, optimizing occupancy rates.
• Assisted guests with inquiries, providing exceptional customer service and support.
• Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
• Trained new front desk staff on procedures and customer engagement techniques.

• Registered guests to facilitate efficient check-in and check-out processes.
• Resolved guest inquiries and issues promptly to maintain high satisfaction levels.
• Coordinated room assignments with housekeeping to ensure optimal room readiness.
• Maintained accurate guest records within property management system.

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