Sourabh Kumar Tiwari
Patna
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Wildcraft India Limited
Patna
04.2023 - Current
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Assistant
Wildcraft India Pvt Limited
Patna
09.2019 - 04.2023
- Greeted customers and provided assistance with product inquiries.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Maintained cleanliness of sales floor and backroom areas.
- Performed daily opening and closing duties such as updating sheets.
- Maintained cleanliness of store shelves and displays.
- Provided feedback to the management on product performance and customer trends.
Customer Relationship Officer
Fastrack (Titan Company Ltd)
Patna
01.2017 - 09.2019
- Identified opportunities to upsell products or services to existing customers.
- Responded to all incoming calls, emails, Whatsapp, or other communications from customers.
- Customer Callings for inform about Running Offers & Points Redemption.
- Supported sales team members to drive growth and development.
- Took special orders from Customers for Gifting Purpose, generating additional revenue every month.
Education
Bachelor of Science -
BD EVENING COLLEGE
Patna, BR09-2019
Skills
- Store Merchandising
- Competitor Monitoring
- Customer Service Management
- Report Generation
- POS Systems
- Revenue Generation
- Operations Management
- Employee Training
- Team Development
- Friendly and Positive
- Customer Service
- Vendor Management
- Customer Relations
- Staff Management
Accomplishments
- Winner in PROCESS - Region East (Wildcraft India Ltd).
- Got Promotion in Same Organization.
- Got my Store in Top 30 list all over India. (Wildcraft India Ltd).
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1
SOFTWARE SKILLS
- Operating Systems Windows 9x/2000/XP/VISTA/7/8/10/11
- Software,s Microsoft Word, Power Point and Excel
HOBBIES
- Sketching, Cricket, Watching Anime & Surfing Internet
PERSONAL DETAILS
- DOB 16-02-1996
- Sex Male
- Marital Status Unmarried
- Father,s Name Ravindra Kumar Tiwari
- Permanent Add Vill/Post Sadhpur, PS Garkha, Dist Saran, Bihar 841415
Timeline
Store Manager
Wildcraft India Limited
04.2023 - Current
Store Assistant
Wildcraft India Pvt Limited
09.2019 - 04.2023
Customer Relationship Officer
Fastrack (Titan Company Ltd)
01.2017 - 09.2019
Bachelor of Science -
BD EVENING COLLEGE
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