Souradip Banik
Kolkata
Summary
Dynamic and results-driven restaurant server with extensive experience at EIH Ltd, The Oberoi Hotels & Resorts. Expert in persuasive communication and efficient beverage management, consistently enhancing guest satisfaction and driving sales through effective product promotion. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Riverhouse Restaurant and Rawbar
03.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Possesses an in-depth understanding of menu items,daily specials, and beverage pairings, enabling accurate recommendations and informed guest interactions.
- Proficient in subtly promoting specials and high margin items,contributing to increased sales and guest satisfaction.
Restaurant Server
EIH Ltd. The Oberoi Hotels & Resorts
07.2019 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Industrial Trainee
Park Hyatt
06.2017 - 11.2017
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Gained hands on experience in In-room dining, banquets,restaurant and other food and beverage outlets.
- Served alcohol with responsibility and accumulated knowledge on different spirits,beer,wine and serving standards.
- Updated internal data systems to aid senior managers in effective decision-making.
Education
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Kolkata, India06-2019
Bachelor of Arts - Hospitality Management
University of West London
Kolkata, India05-2019
Skills
- Dining space management
- Understanding of allergy protocols
- Food safety practices
- Efficient beverage management
- Persuasive communication skills
- Product promotion
- Cocktail crafting skills
- Event coordination
- Wine selection expertise
- Professional server conduct
Certification
- ServSafe
- Forbes Luxury Language
Soccer, Reading, Spirits
I spend my personal time on reading new books. I enjoy watching and playing soccer. Trying new spirits and comparing them is a passion of mine.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Restaurant Server
Riverhouse Restaurant and Rawbar
03.2022 - 03.2023
Restaurant Server
EIH Ltd. The Oberoi Hotels & Resorts
07.2019 - 01.2021
Industrial Trainee
Park Hyatt
06.2017 - 11.2017
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Bachelor of Arts - Hospitality Management
University of West London
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