Sourajit Sinha

• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
• Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
• Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
• Identified and pursued business development opportunities to grow organization and increase revenue.
• Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.

• Leading Telecom Infra Projects Kolkata & WB
• Planning and Execution of Projects
• Marketing & Sales & Collections
• Manpower planning
• Customer Relationship, Customer Service, Client Management
• Streamlined internal processes to improve efficiency and reduce overhead costs for the firm.
• Implemented strategic growth plans, resulting in increased revenue year over year.
• Increased client satisfaction by providing tailored legal advice and building strong relationships.
• Developed new business opportunities for the firm through effective networking and marketing initiatives.
• Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
• Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
• Helped develop and implement promotional strategies to drive business of firm.

• Company Overview: A new start-up for Telecom projects in BENGAL.
• Developing New Business, Operations and Planning, Handling Major accounts, Customer Relationship and Project Management.
• Developing new business from the start and delivering successful infrastructure projects for JIO, Airtel, Vodafone in ROB and Kolkata region.
• Planning and operate multiple teams in time bound situation to deliver RTT's (Roof Top Towers) in North Bengal successfully.
• Contributing in expanding distribution network through external channels for JIO launch projects.
• Enhanced company performance by streamlining processes and improving efficiency in daily operations.
• Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
• Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.

Jan 2009 – Dec 2013 Asst Manager Auto Loan RAPG for Kolkata Region.

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

· Steered responsibilities towards collection, Sales.

• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Resolved conflicts promptly to promote positive environment for customers.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

• Represented company and promoted products at conferences and industry events.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.

• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
• Enhanced employee retention rates through introduction of robust career development program.
• Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.

• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
• Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
• Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
• Maintained protocol throughout routine work days and special events.
• Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.