Souran Begum T
Program Manager - Business Operations
Summary
Highly creative, team-oriented and Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Program Manager - Business Operations
IOPEX Technologies
Bangalore
10.2022 - Current
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in pilot tests and revised programs based on feedback and results.
VGU Specialist & Communication Consultant
Danske IT
Bangalore
03.2019 - 08.2022
- Creating story telling visual concepts for graphicalrepresentation from raw data and content Implementing new visual design concepts with thetools/resource available and presentation techniques Conducted training and mentored new team members topromote productivity, accuracy and commitment Coordinate backup and overflow coverages to ensure consistentservice and quality during absences Turned simple text slides to client ready infographic slides withanimation for various clients Acted as project head for few confidential studies for clientsincluding Wipro, Genpact, L&T, Mindtree etc.
Business Presentation Specialist
McKinsey & Co
Chennai
06.2015 - 07.2016
- Designed insightful and attractive business presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Also support in creating new pages, editing and formatting the
existing documents as well as converting presentations from
one template to another - Interacts with McKinsey clients via email or over phone to have
a best understanding of the request and acted as a thought
partner for clients while working on extensive high-end projects
Associate
Maersk Global Service Centre
Chennai
09.2013 - 05.2015
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
- Shipping operations of loading and discharging the containers
- Analyzing new concepts to give a more specific output to the
end user, along with managing the team and handling people
related issues
Education
Bachelor of Commerce - Accounting
Don Bosco Matriculation School
Chennai 06.2009 - 06.2012
Skills
CommunicationProblem solvingTime managementTeamworkLeadership
Performance monitoring
Policy and procedure improvements
Strategic planning
Professional writing
Cross functional Team Builder
Project Management
Business operations analysis
Accomplishments
- Achieved 100% by completing strategic tasks with accuracy and efficiency.
- Currently. Awarded Quarterly award for Performance and Teamwork
- Currently. recognized for performing the task with high efficiency and Quality
- Awarded Monthly award three times at Danske Bank for accuracy and efficiency
- Awarded the McKinsey Star Award formaintaining consistency and 100% Quality and time management along with efficiency
Dancing, travelling
Passionate about dancing with all my heart, I am an enthusiastic traveler.
Additional Information
Microsoft suite proficiency,Having worked with Google space. Google doc. google sheets, slides etc
Microsoft suite
Proficiency in MS Excel and PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Program Manager - Business Operations
IOPEX Technologies
10.2022 - Current
VGU Specialist & Communication Consultant
Danske IT
03.2019 - 08.2022
Business Presentation Specialist
McKinsey & Co
06.2015 - 07.2016
Associate
Maersk Global Service Centre
09.2013 - 05.2015
Bachelor of Commerce - Accounting
Don Bosco Matriculation School
06.2009 - 06.2012