SOURAV .
London,Middlesex
Summary
Finance professional with a BBA in Finance and extensive experience in customer service. Proficient in managing relationships and communication across diverse teams. Skilled in CRM tools and fluent in three languages, Including English, Hindi, and Punjabi. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Representative
Concentrix Daksh Pvt. Ltd.
Gurugram
05.2022 - 03.2025
- Developed and maintained strong relationships with clients to enhance service delivery.
- Assisted customers with product selection, order placement, and billing inquiries.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
Education
BBA - Finance
Chandigarh University
Chandigarh 06.2015 - 05.2018
Skills
- Team Management
- Active listening
- Flexibility
- Customer service
- CRM Tools Proficiency
- Cross-cultural Communication
- Problem Solving
- Conflict Resolution
- Time management
Languages
Hindi
First Language
English
Advanced
C1
Punjabi
Upper Intermediate
B2
Hobbies
- Travelling
- Photography
- Team sports
- Debating
Timeline
Senior Representative
Concentrix Daksh Pvt. Ltd.
05.2022 - 03.2025
BBA - Finance
Chandigarh University
06.2015 - 05.2018