Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Sourav Ahuja

Morinda

Summary

Highly skilled in Operations Customer Service with a strong background in managing complex operational procedures and delivering top-notch customer service. Strengths include process optimization, problem-solving, and team leadership. Proven track record of driving performance improvement by streamlining operations and maximizing customer satisfaction.

Overview

1
1
year of professional experience

Work History

Operations Customer Service Specialist - GoDaddy

Teleperformance
Mohali
01.2025 - Current
  • Managed chat interactions to troubleshoot and resolve website technical issues.
  • Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
  • Implemented sales policies and procedures to maintain high standards of sales operations.
  • Optimized NPS score through strategic implementation of WOW metrics.
  • Resolved queries concerning hosting tools like WordPress, web hosting, and VPS.

Customer Care Executive - AppleCare

Teleperformance
Mohali
08.2024 - 11.2025
  • Assisted customers with inquiries through chat support.
  • Resolved customer complaints by providing effective solutions and information.
  • Maintained updated knowledge of products and services offered by the company.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Education

Bachelor of Technology - Computer Science

Chandigarh Group of Colleges
Landran-Mohali
12-2024

Senior Secondary - Non-Medical

Jesus Saviour's School
Marauli Kalan-Morinda-Punjab
07-2020

Matriculation -

Jesus Saviour's School
Marauli Kalan-Morinda-Punjab
05-2018

Skills

  • Customer service
  • Technical troubleshooting
  • Problem resolution
  • Process improvement strategies
  • Effective communication
  • Queue management
  • Issue escalation
  • Live chat support
  • Sales and upselling
  • Calm under pressure

Affiliations

  • Solving Rubik's Cube
  • Volleyball Player
  • Badminton Player

Languages

Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Accomplishments

  • District level position holder in Volleyball tournament

Timeline

Operations Customer Service Specialist - GoDaddy

Teleperformance
01.2025 - Current

Customer Care Executive - AppleCare

Teleperformance
08.2024 - 11.2025

Bachelor of Technology - Computer Science

Chandigarh Group of Colleges

Senior Secondary - Non-Medical

Jesus Saviour's School

Matriculation -

Jesus Saviour's School
Sourav Ahuja