Sourav Bhattacharjee

Infrastructure Analyst

BARCLAYS

01.2021 - Current

Effectively managed and enhanced existing infrastructure, improving systems efficiency by 20%.
Setting up of development in the development of new risk management tools.
Experience in supporting the planning and execution of medium and large-scale Data Centre Recovery (DCR) exercises.build and manage
Worked on Incident Reduction activity and successfully reduces the incoming incident count up to 30%.
Worked on critical upgrade process which includes iprocess and business works version upgrade and Co>op installation on ab initio.
Owned most of the Incident, Request, Change and Escalation Processes related to Core Ops support.
Remained up-to-date with office system and procedure.
Consistently met project deadlines and exceeded client expectations.
Monitored, controlled, and supported service delivery. Ensured systems, methodologies, and procedures were followed According to company standards.
Led infrastructure monitoring initiatives, enhancing system performance and reliability, which contributed to improved operational efficiency.
Developed and implemented automation scripts, streamlining routine tasks and reducing manual intervention across multiple systems.
Collaborated with cross-functional teams to identify and resolve network issues, resulting in minimized downtime and improved service delivery.
Conducted regular system audits to ensure compliance with security protocols, significantly mitigating potential risks and vulnerabilities.
Implemented a change management process that improved system update efficiency and reduced user disruption during maintenance activities.
Provided mentorship to junior analysts, fostering skill development and promoting best practices in infrastructure management.