Sourav Bhattacharya
Supply Chain Professional
Bengaluru
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in operations management, project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior Manager (Strategic Projects & 3PL)
DTDC Express Pvt Ltd
01.2021 - 12.2023
- Headed Pan India Partner development and strategic operational projects (Expansion, Service SLA,ADM model)
- Built a vendor eco-system aligned with business requirements encompassing various delivery models (Pin code champion/ Helix/3PlVendor deployment).
- Enhanced network reach to 100 cities by adding over 1000 pin codes with more than 500+ 3PL vendors managing 6.5 lakh per month.
- Developed an end-to-end automated transformational solution for Last mile vendor network.
- Played a pivotal role in the core management team, formulated operations processes for new verticals like Pharma industry (Temperature control domain) and Tech solutions including geospatial clustering and simulation for last mile productivity improvements.
Senior Manager ( P/L & Business Ops) E-com
Qykxpress (Karvy Data Management Pvt Ltd)
03.2019 - 11.2020
- Drove 3X growth for the ecommerce vertical from 2.5 cr to 7 cr within 7 months Handled 6.5 million shipments
- Overseen daily operations and client management for major clients (Flipkart, Amazon & Paytm) & managed cost optimization initiatives.
- Expanded the FM business from 6 lakh to 2.5 cr in one year.
Manager (Process & Product Quality)
Flipkart India Pvt Ltd
07.2016 - 03.2019
- Managed end-to-end program management for First mile hubs and Private label brands at seller end for Pan India.
- Defined quality guardrails for 'Private Label brands' ensuring high-quality products
- Designed onboarding quality framework, guidelines and workflows for quality projects.
- Onboarded 5000+ private label sellers with an inventory of over 25 lakhs.
- Completed 10,000 product and process audits within the set timeframe to uphold process and product quality across verticals.
Manager Controls & Compliance (South & West)
Flipkart India Pvt Ltd
05.2015 - 06.2016
- Identified and remedied process gaps in the first mile supply chain.
- Implemented quality checks throughout various stages of the supply chain.
- Enhanced hub processing capability by 100% Reduced shrinkage from 50 lakhs to zero over three quarters for south and west hubs.
Regional Operations Manager
Flipkart India Pvt Ltd
06.2014 - 04.2015
- Led the expansion of First Mile operations in the South.
- Built a strong team of 700+ Delivery executives
- Ensured adherence to metrics and led team building initiatives.
- Increased handling capacity 20x from 3k to 50k shipments daily within 6 months Expanded operations across 3 southern states with 15 strategic branches
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Streamlined regional operations by implementing efficient processes and procedures.
Manager Logistics (South)
Infibeam.com
07.2012 - 06.2014
- Managed all Logistics operations for South (Outbound)
- Expanded serviceability to 2500 pincodes by various 3PL partners.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Asst Branch Manager
DTDC Express Pvt Ltd
06.2009 - 04.2012
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Implemented process improvements to increase productivity.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
Unit Sales Manager
ICICI Lombard General Insurance Co
05.2008 - 11.2008
Education
MBA - Marketing And Retail
School of Communication And Management Studies
04.2001 -
Bachelor of Commerce - Accountancy
Rourkela Municipal College
Raurkela, India 04.2001 -
Skills
- Operations management
- Strategic planning
- Cross-functional collaboration
- 3PL (Vendor Management) & Quality
- Project Management & Planning
- Adaptability and flexibility
- Negotiation and conflict resolution
- Performance tracking and evaluation
- Relationship building
Certification
Certified lead Auditor (ISO 9001.2015)
Timeline
Senior Manager (Strategic Projects & 3PL)
DTDC Express Pvt Ltd
01.2021 - 12.2023
Senior Manager ( P/L & Business Ops) E-com
Qykxpress (Karvy Data Management Pvt Ltd)
03.2019 - 11.2020
Certified lead Auditor (ISO 9001.2015)
01-2017
Manager (Process & Product Quality)
Flipkart India Pvt Ltd
07.2016 - 03.2019
Manager Controls & Compliance (South & West)
Flipkart India Pvt Ltd
05.2015 - 06.2016
Six Sigma Green Belt
05-2015
Regional Operations Manager
Flipkart India Pvt Ltd
06.2014 - 04.2015
Manager Logistics (South)
Infibeam.com
07.2012 - 06.2014
Asst Branch Manager
DTDC Express Pvt Ltd
06.2009 - 04.2012
Unit Sales Manager
ICICI Lombard General Insurance Co
05.2008 - 11.2008
MBA - Marketing And Retail
School of Communication And Management Studies
04.2001 -
Bachelor of Commerce - Accountancy
Rourkela Municipal College
04.2001 -
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