GSA
Evershine A Resort Keys
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took food drink orders.
SOURAV BHOWMIK
KOLKATA
Summary
I want to work in upcoming organization where I can enhance my personal and professional skills and prove myself as positive catalyst in the growth of the organization. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Work History
Captain
Hotel The Grand Lotus
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Maintained cleanliness of overall dining room.
- Prepared salads and desserts in tableside service.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
Assistant Manager F&B Service
V-Resort Etranger
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
RM
Truly India Hotels and Resorts
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
F&B Manager
Kanthi Resorts
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Maintained highest standards for food quality and service.
General Manager
Hotel Galaxy Inn
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Evaluated and promptly resolved lodging facility operational issues.
- Planned and executed marketing activities to improve property brand and increase revenue.
Operation Manager
Aristro Club The Luxury Resort
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of 56-room hotel with staff of 35 employees.
General Manager
Hotel Kartiki
- Developed and implemented promotional strategies to increase occupancy.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Fostered safe lodging environment with reliable and effective security services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
General Manager
The Camellia by SKH
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 42-room hotel with staff of 32 employees.
- Guest Relations and Satisfaction
- Ensuring the cleanliness, safety, and functionality of all facilities (e.g., swimming pools, restaurants, rooms, gyms,indoor out door games).
- Preparing budgets, monitoring expenses, and ensuring profitability.
- Setting room rates, managing bookings, and overseeing pricing strategies for services.
- Analyzing financial reports to improve operations and profitability.
Education
MADHYAMIK -
MVVM
HIGHER SECONDRY -
MVVM
3 YEAR diploma In HOTEL AND CATERING MANAGEMENT PROGRAMME - undefined
MSHM KOLKATA
Skills
- BASIC KNOWLEDGE OF COMPUTER (MS OFFICE PACKAGE /NETWORKING)
- DIGITAL MARKETING
- SOFTWARE -IDS, RMS, WINHMS, Restrotab etc
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Strong interpersonal and problem solving abilities
- Customer Follows up
- Problem solving
- Leadership
- Adaptability
- Good negotiation skill
- Ability to work in a team with diverse backgrounds
Languages
English
Hindi
Bengali
Personal Information
- Father's Name: LATE NIMAI BHOWMIK
- Date of Birth: 09/11/93
- Nationality: Indian
- Marital Status: SINGAL
Responsibility
- Overall Operations
- Daily Administration
- Keep detailed information about the resort
- Guest Experience
- Long – Term Planning
- Relationship Management
- Banquet reservation
- Quality Control
- Make plans for hotel promotions menu planning
- Staff Management
- Sales and Marketing
Motto
- Think Smart. Work Smart.
- Think Global. Act Local.
- Practice Makes Perfect.
- Be customers centric for business.
Extracurricular Activities
Actively participated in cultural activities in school Travelling
Permanentaddress
Same
Disclaimer
I hereby declare that the above details given by me are true and correct to my knowledge and belief.
Hobbies
READING BOOKS
WATCH NEWS
TRAVELLING
Software
RMS
WIN HMS
RESTRO TAB
IDS
Timeline
GSA
Evershine A Resort Keys
Captain
Hotel The Grand Lotus
Assistant Manager F&B Service
V-Resort Etranger
RM
Truly India Hotels and Resorts
F&B Manager
Kanthi Resorts
General Manager
Hotel Galaxy Inn
Operation Manager
Aristro Club The Luxury Resort
General Manager
Hotel Kartiki
General Manager
The Camellia by SKH
MADHYAMIK -
MVVM
HIGHER SECONDRY -
MVVM
3 YEAR diploma In HOTEL AND CATERING MANAGEMENT PROGRAMME - undefined
MSHM KOLKATA
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