Summary
Overview
Work History
Education
Skills
Languages
Community Service
PREVIOUS EXPERIENCE
Timeline
Generic

Sourav Choudhary

Ballabgarh

Summary

Dynamic Change Manager with a proven track record at HCLtech Ltd., adept at driving successful change initiatives and enhancing project alignment. Skilled in governance, risk, and compliance, I excel in stakeholder communication and leadership, ensuring seamless transitions and operational resilience. Recognized for improving change processes and fostering team adaptability.

Results-driven Change Manager accomplished in driving successful updates at department- or business-wide level. Expert in relevant tools and strategies to achieve targets and control risks associated with implemented changes. Decisive in planning implementations and articulate in communicating updates.

Overview

9
9
years of professional experience

Work History

Change Manager

HCLtech Ltd. (Verizon)
Noida
11.2024 - Current
  • Led change management initiatives across teams to enhance project alignment at Verizon-Walgreens.
  • Developed communication plans to inform stakeholders about process changes.
  • Facilitated training sessions to equip employees with new tools and methods.
  • Analyzed feedback to identify areas for improvement in change processes.
  • Collaborated with cross-functional teams to ensure smooth implementation of changes.
  • Supported Verizon project managers in integrating change management strategies into projects.
  • Monitored progress of change initiatives and provided regular updates to leadership.
  • Guided teams through transitional phases from Verizon to Verizon-HCL to promote adaptability and resilience.
  • Performed post-implementation reviews to evaluate success of new initiatives.
  • Created communication plans to ensure stakeholders were informed of changes throughout the process.
  • Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
  • Actively sought feedback from stakeholders about their experience with organizational changes so that improvements could be made going forward.

Senior Software Engineer

Mphasis Ltd. (FedEx Project)
02.2022 - 10.2024
  • ISO 27001 Implementation: Implemented and sustained ISO 27001-based Information Security Management Systems, ensuring compliance, and enhancing security posture.
  • Business Continuity and Disaster Recovery: Advised clients on Business Continuity Planning and IT Disaster Recovery, developing robust plans to ensure operational resilience.
  • Information Security Controls: Assisted clients in reviewing and implementing information security controls, including change management, incident management, backup processes, and access management.
  • Data Privacy and Identity Management: Advised clients on data privacy, data leakage prevention, and identity and access management.
  • Client Relationship Management: Managed day-to-day client relationships, ensuring satisfaction, and addressing security concerns.
  • Staff Retention and Development: Played a substantive role in staff retention, building a diverse and skilled team, and undertaking initiatives in people and practice development.
  • Data Transition: Handled data transition issues between applications, ensuring secure and seamless data flow.
  • Server Management: Managed logs and applications on TIBCO servers, ensuring secure and efficient operations.
  • Security Monitoring: Utilized Splunk, Oracle, and PuTTY for monitoring and investigating security incidents, enhancing threat detection and response capabilities.
  • EDI Management: Managed EDI file flow between FedEx and partners, ensuring secure data exchange.
  • Connectivity and Certificate Management: Ensured regular connectivity, and managed certificates on AS2, SFTP, and FTP servers, maintaining secure communication channels.
  • EDI Analysis: Conducted EDI analysis to identify and resolve security issues, managing partner accounts globally.
  • Documentation: Documented cases for daily review reports, work status, and Splunk tool management, maintaining comprehensive security records.
  • Tools Used: Itrade Sales Force, FedEx Net, Trade LOGON, SharePoint, Pitt1, UltraEdit, QMF (for SQL), Citrix.

Business Analyst

Team Lease India Pvt. Ltd. (Kyndryl (IBM) - Airtel Project)
11.2019 - 02.2022
  • Change Executive: Managed Change Management processes using ServiceNow and Maximo, preparing TCAB and Exec CAB agendas based on RFC assessments.
  • Risk Analysis: Conducted risk analysis and highlighted risks for Change Management.
  • Incident Management: Handled incident and problem tickets, ensuring timely resolution.
  • Support and Review: Supported the team with regular reviews of local work instructions.
  • KPI Management: Ensured key KPIs were met within the Change Management function.
  • Coordination: Coordinated interfaces between Change and Configuration Management and other service management processes.
  • Reporting: Monitored and recorded issues and risks, reporting patterns to the Change Manager for detailed analysis.
  • Highlights:
  • Team player with strong interpersonal and communication skills.
  • Proficient in Excel, rules, automation, and driving innovation.
  • Demonstrated accountability and responsibility in work.
  • Experienced in interacting with the Change Management function.

System Engineer

Extramarks Education India Pvt. Ltd., Noida
Noida
07.2016 - 11.2019
  • Issue Resolution: Resolved software and hardware issues on the Linux platform, troubleshooting various network problems for client computers.
  • Shell Scripting: Rectified issues related to Shell Scripting with Linux/Unix, ensuring optimal product performance during implementation and service.
  • Client Demonstrations: Provided comprehensive software demonstrations to clients and users, enhancing user understanding and satisfaction.
  • Network Maintenance: Delivered network maintenance support, responding to outages during off-hour software deployments within established SLAs.
  • User Coordination: Collaborated with end users to identify network improvement needs based on system functional requirements.
  • Preventive Maintenance: Participated in preventive maintenance activities to adjust, maintain, and improve network performance, and investigated security issues and system failures.
  • Highlights:
  • Network Efficiency: Increased network efficiency by 100% by reconfiguring routers between sites and establishing IP Sec LAN-to-LAN VPN tunnels.
  • Disaster Recovery: Prepared disaster recovery plans for network and security devices, interfacing with vendors for network and security products.
  • Recognition: Awarded Best Employer for the department in 2017.
  • Team Leadership: Led team efforts that improved network efficiency by 98% and reduced critical application downtime by 80%.
  • Data Centre Management: Managed multiple Data Centre disaster recovery exercises, covering Mainframe, UNIX, Windows, Network, Applications, Databases, Web Services, and more.
  • Best Practices: Followed procedures and change management best practices, ensuring network availability and maintaining disaster recovery readiness.

Education

B.tech - Electronics and communication

MDU University
Rohtak, Haryana
01.2016

12th - Non-medical (PCM)

HBSE
Bhiwani, Haryana
01.2012

Skills

  • Management skills
  • Time management
  • Negotiation
  • Critical thinking
  • Communication skills
  • Leadership
  • Professional
  • Microsoft SQL Server apps DBA (data engineering)
  • Governance, risk, and compliance (information security)
  • Functional testing - manual (testing)
  • ITIL - Change Manager (IT service management)
  • ITIL - Incident Manager (IT service management)
  • Issue, risk, change management specialist (project support)
  • C, C, and Unix (client-server)
  • Splunk (tools)
  • ServiceNow (tools)
  • Domain - logistics (domain exp)
  • ITIL - Problem Manager (IT service management)
  • Ruby on Rails (UI development)
  • Java Foundation (Java technologies)
  • Oracle database management
  • Data backup and recovery

Languages

Languages Known: English (read, write & speak) and Hindi (read, write & speak)

Community Service

NGO Aryans, Social works, Councilor and Teacher, Working as a Social works, Councilor and Teacher for NGO Aryans

PREVIOUS EXPERIENCE

Mar’15-May’16 as Magic Group Inc., Noida as Intership

Timeline

Change Manager

HCLtech Ltd. (Verizon)
11.2024 - Current

Senior Software Engineer

Mphasis Ltd. (FedEx Project)
02.2022 - 10.2024

Business Analyst

Team Lease India Pvt. Ltd. (Kyndryl (IBM) - Airtel Project)
11.2019 - 02.2022

System Engineer

Extramarks Education India Pvt. Ltd., Noida
07.2016 - 11.2019

B.tech - Electronics and communication

MDU University

12th - Non-medical (PCM)

HBSE

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