Summary
Overview
Work History
Education
Skills
Accomplishments
Technical qualifications
Height (cm)
Personal Information
Certification
Timeline
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Sourav Das

Summary

Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager-Airside Head

INDIGO Airlines
04.2024 - Current
  • Currently working in Ramp,over viewing of load and trim audits, maintaining Station OTP, managing staff rosters, Safety Aspects/Maintaining healthy Net Promoter Score(NPS)
  • Overall monitoring of Catering/Ground Handling Equipments/Cabin Grooming/Agile partners.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

INDIGO Airlines
04.2022 - 03.2024
  • Supervised check-in counters, reservations, and departures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enhanced team productivity by streamlining operational processes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Customer Service Officer/Agent/Exe/Snr Executive

INDIGO Airlines
11.2010 - 03.2022
  • Handled check-in, reservations, and departure, addressing passenger complaints and queries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Ensure OTT/OTP as prescribed by the company.
  • To turn flights within 25 minutes with all the SOPs intact.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Diploma in Airport Management and Customer Care Training -

Avalon Academy
Kolkata, West Bengal

B.COM -

St. Peters
01.2010

Class 10+2 -

N.I.O.S
01.2008

Class 10 -

I.C.S.E
01.2004

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Complaint Handling
  • Team Development
  • Follow-up skills
  • Product Knowledge

Accomplishments

  • Won Service Excellence Award (Ramp Operations 2017-18)
  • Won Employee of the Month Award
  • Won the Ramp Champ Award on numerous occasions
  • Awarded for giving the maximum number of turnarounds (30 minutes) in a calendar year (2015 and 2017)

Technical qualifications

  • Load and Trim Qualified (A320)
  • Load and Trim Qualified (ATR)
  • Load and Trim Qualified (A-321)
  • Load and Trim Qualified (Cargo Freighter)

Height (cm)

178

Personal Information

  • Father's Name: Mr. Sagar Kumar Das
  • Date of Birth: 03/23/86
  • Gender: male

Certification

  • Load and Trim License - Currently holding valid license for A-320//A-321//ATR-72-600 and Cargo Freighter.

Timeline

Manager-Airside Head

INDIGO Airlines
04.2024 - Current

Assistant Manager

INDIGO Airlines
04.2022 - 03.2024

Customer Service Officer/Agent/Exe/Snr Executive

INDIGO Airlines
11.2010 - 03.2022

Diploma in Airport Management and Customer Care Training -

Avalon Academy

B.COM -

St. Peters

Class 10+2 -

N.I.O.S

Class 10 -

I.C.S.E

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Sourav Das