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Hi, I’m
Sourav Dey
Business Development Manager
Basirhat
Summary
Experienced Retail Sales Associate transitioning to Retail Sales Assistant at Oppo Mobile India. Developed strong customer service skills and product knowledge. Advanced career as Mi Sales Buddy at Xiaomi Technology India, excelling in promoting and selling products. Possess a solid foundation in retail sales and a passion for delivering exceptional customer experiences. Soon after successfully transitioned from Mi Sales Buddy to Senior Sales Executive at Xiaomi Technology India. Demonstrated leadership skills as Store Manager at Bhajanlal Commercial Private Limited, overseeing operations at Basirhat, Barasat, and Krishnanagar Mi Exclusive Retail Store locations. Currently thriving as a Business Development Manager at HDFC Life Insurance Company Limited, taking on additional responsibilities and gaining valuable experience in the industry.
Overview
12
years of professional experience
9
years of post-secondary education
3
Languages
Work History
HDFC Life Insurance Company Limited
Business Development Manager
03.2024 - Current
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for growth, penetration and market expansion.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and organised events.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Bhajanlal Commercial Private Limited
Store Manager
03.2021 - 02.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Xiaomi Technology India
Senior Sales Executive
09.2019 - 02.2021
Job overview
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Xiaomi Technology India
Mi Sales Buddy
10.2017 - 08.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Oppo Mobile West Bengal
Retail Sales Assistant
04.2016 - 09.2017
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Increased sales by providing exceptional customer service and product knowledge.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Leading Mobile Retail Store
Store Sales Associate
06.2013 - 03.2016
Job overview
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
- Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
- Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Built strong relationships with customers through personalized assistance and follow-up communication.
- Increased store sales by providing exceptional customer service and product knowledge.
- Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
- Utilized upselling techniques to increase average transaction value while still meeting individual customer needs.
Education
West Bengal State UniversityBasirhat Government College
Bachelor Of Arts
01.2019 - 04.2021
West Bengal Council Of Higher Secondary EducationBasirhat Town High School
Higher Secondary from Arts
01.2017 - 04.2019
West Bengal Board Of Secondary EducationBasirhat Town High School
Secondary
01.2013 - 04.2017
Skills
Sales
Interests
Travelling
Photography
Prospecting
Personal Qualifications
- Basic Fundamentals of Computer
- Computer Application
Personal Information
Date of Birth: 08/27/91
Gender: Male
Nationality: Indian
Marital Status: Married
Timeline
Business Development Manager
HDFC Life Insurance Company Limited
03.2024 - Current
Store Manager
Bhajanlal Commercial Private Limited
03.2021 - 02.2024
Senior Sales Executive
Xiaomi Technology India
09.2019 - 02.2021
West Bengal State University
Bachelor Of Arts
01.2019 - 04.2021
Mi Sales Buddy
Xiaomi Technology India
10.2017 - 08.2019
West Bengal Council Of Higher Secondary Education
Higher Secondary from Arts
01.2017 - 04.2019
Retail Sales Assistant
Oppo Mobile West Bengal
04.2016 - 09.2017
Store Sales Associate
Leading Mobile Retail Store
06.2013 - 03.2016
West Bengal Board Of Secondary Education
Secondary
01.2013 - 04.2017
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