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Sourav Dey
Business Data Analyst
Summary
Results-driven professional with a proven track record at Integrichain Pvt Ltd, adept at leveraging advanced analytics to enhance operational performance. Skilled in process improvement and relationship building, I excel in cross-functional teamwork and decision-making, consistently delivering actionable insights that optimize efficiency and elevate customer satisfaction.
Overview
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Work History
Associate
Maersk Global Services Centres Pvt Ltd
- Assisted in data analysis to support operational decision-making processes.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Maintained accurate documentation and reports for project tracking and compliance purposes.
- Executed routine tasks efficiently, ensuring adherence to established procedures and guidelines.
- Implemented process improvements that increased accuracy in data entry workflows.
- Developed training materials for new employees to enhance onboarding processes.
- Supported senior management in strategic planning initiatives through thorough research and analysis.
Process Analyst
Gallagher Service Centre LLP
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Senior Process Analyst
Upcurve Business Services Pvt Ltd
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
Senior Analyst
Integrichain Pvt Ltd
- Analyzed market trends to inform product strategies and optimize supply chain efficiency.
- Led cross-functional teams in implementing data-driven solutions to enhance operational performance.
- Developed comprehensive reports using advanced analytics tools for stakeholder decision-making.
- Mentored junior analysts on best practices in data interpretation and project methodologies.
- Initiated process improvements that enhanced data quality and reduced error rates significantly.
- Presented findings and strategic recommendations to senior leadership for informed decision-making.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Education
MBA - Pharmaceutical Marketing And Management
Mitcon Institute of Management
Pune, Maharashtra 05-2010
Bachelor of Science - Chemistry
Bharati Vidyapeeth University
Pune, Maharashtra 06-2007
HSC -
Ramakrishna Mission School
Deomali, Arunachal Pradesh 05-2003
SSC -
Ramakrishna Mission School
Deomali, Arunachal Pradesh 05-2001
Skills
Time management
Attention to detail
Computer skills
Leadership qualities
Customer interaction
Decision-making
Relationship building
Courteous and professional
Flexible schedule
Work Planning and Prioritization
Client engagement
Issue resolution
Cross-functional teamwork
Management support
Process improvement
Preparing reports
Multitasking and organization
Problem-solving abilities
Team collaboration
Reliable and punctual
Adaptability and flexibility
Verbal and written communication
Collaborative teamwork
Client relationship management
Team leadership
Reliability
Interests
Timeline
Associate
Maersk Global Services Centres Pvt Ltd
Process Analyst
Gallagher Service Centre LLP
Senior Process Analyst
Upcurve Business Services Pvt Ltd
Senior Analyst
Integrichain Pvt Ltd
MBA - Pharmaceutical Marketing And Management
Mitcon Institute of Management
Bachelor of Science - Chemistry
Bharati Vidyapeeth University
HSC -
Ramakrishna Mission School
SSC -
Ramakrishna Mission School