Sourav Dutta

Currently leading the NICE Interaction Hub, a platform that manages the entire lifecycle of digital and traditional customer interactions with real-time orchestration, meeting strict regulatory requirements (GDPR, CCPA, HIPAA, PCI) and driving enhanced compliance and customer engagement. Additionally, I led the end-to-end development of advanced call recording solutions tailored for the contact center industry, ensuring compliance with global regulations, robust data security, and seamless multi-ACD integration, while maintaining an in-depth understanding of the entire process.

• Leadership of High-Performing Teams
  Led squads of developers, QA engineers, and technical specialists for the development of the NICE Interaction Hub from scratch to production and advanced call recording solutions. Fostered innovation, collaboration, and continuous learning to drive exceptional team performance.
• Operational Excellence
  Managed the end-to-end lifecycle for both the NICE Interaction Hub and call recording solutions, ensuring high-quality, timely releases. Refined development workflows and technical standards for sustained success.
• Technical Guidance & Architecture
  Provided technical leadership for the architecture and design of both products, ensuring scalability, security, and compliance with regulatory requirements.
• Shape & Drive Strategy
  Defined the vision and technical roadmap for the NICE Interaction Hub and call recording solutions, aligning development with business goals and industry trends.
• Stakeholder Management
  Collaborated with product owners, executives, and external partners to manage dependencies and ensure clear communication throughout the development process.
• People Management & Development
  Managed talent processes for both teams, including hiring, onboarding, coaching, and performance evaluations, cultivating an environment for growth and success.
• Strategic Execution
  Led the execution of both product initiatives, ensuring alignment with long-term strategic goals and positioning the organization for market leadership.

Led the end-to-end development and delivery of BMC TrueSight Automation Console, driving automation and vulnerability management across hybrid infrastructures. Oversaw cross-functional teams, ensuring secure, robust releases aligned with enterprise compliance standards. Drove technical strategy to streamline automation workflows, integrate emerging technologies, and optimize operational efficiency. Engaged closely with stakeholders to meet evolving market demands, supporting global customer bases with scalable, future-ready solutions.

• Fostered an inclusive work environment with open communication channels for team feedback.
• Coordinated project milestones for seamless integration and adherence to project goals.
• Collaborated with stakeholders to define technical requirements and align with business goals.
• Identified areas for improvement to enhance operational efficiency and reduce bottlenecks.
• Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
• Enhanced overall team productivity with continuous training and mentoring of junior engineers.
• Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.

• Led the end-to-end execution of multiple large-scale projects from inception to delivery for clients in the banking and finance sector, ensuring seamless alignment with business goals, regulatory requirements, and evolving market demands.
• Designed and drove the architecture of complex projects, ensuring scalable, secure, and innovative solutions tailored to client needs, while optimizing for performance and future growth.
• Spearheaded the architecture and strategy for Request for Proposals (RFPs), collaborating with cross-functional teams to craft comprehensive proposals that positioned the company as a trusted partner in the banking and finance sector, aligning with client needs and industry standards.
• Directed technical strategy discussions during the RFP process, ensuring proposed solutions were robust and poised for both short-term success and long-term growth.
• Led client-facing teams to drive project outcomes, managing all aspects of project execution, from defining technical requirements to post-deployment support, consistently exceeding client expectations.

Served as the technical lead for enterprise projects, overseeing solution design, code quality, and on-time delivery for mission-critical applications. Collaborated with cross-functional teams to refine project scopes, manage risks, and align technical outcomes with business objectives. Provided technical mentorship to junior developers, fostering a culture of best practices and continuous learning. Streamlined development processes through automation and rigorous quality standards, ensuring robust, scalable solutions that supported organizational growth.

As a Senior Software Engineer at L&T Infotech, I design and develop scalable enterprise solutions aligned with business goals and industry standards. I lead code reviews, establish best practices, and drive architectural decisions to optimize performance. Collaborative with cross-functional teams, I ensure seamless integration and delivery across product, QA, and operations. Through rigorous testing, I ensure high-quality software and system reliability, while actively addressing performance bottlenecks and production issues. I mentor junior developers, fostering a culture of growth and knowledge-sharing. Participating in Agile ceremonies, I guide iterative progress and provide regular status updates to stakeholders, ensuring alignment and transparency. My leadership and technical expertise fuel innovation, efficiency, and long-term value for clients