Open To Work
Sourav Ganguly
Kolkata
Summary
Project manager with 14+ years in mortgage servicing and property insurance for US market. Skilled in leading cross-functional teams of 90+ associates, ensuring timely and budget-compliant project delivery. Proven track record in operational excellence through strategic resource allocation and risk management. Certified Scrum Product Owner and Google Certified Project Manager with expertise in cost reduction and service level optimization.
Overview
2
2
Certifications
16
16
years of professional experience
Work History
Project Manager
Tata Consultancy Services
Kolkata
01.2024 - Current
- Coordinated project timelines and deliverables across multiple teams.
- Managed resource allocation and task assignments for team members.
- Monitored project progress and addressed any potential risks promptly.
- Assisted in preparing documentation for project proposals and presentations.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Determined project staffing needs and led resource management.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Team Manager
Tata Consultancy Services
Kolkata
01.2020 - 12.2023
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
Team Leader
Tata Consultancy Services
Kolkata
07.2016 - 12.2019
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Senior Process Associate
Tata Consultancy Services
Kolkata
07.2014 - 06.2016
- Trained junior associates on best practices and standard operating procedures.
- Facilitated workshops to identify pain points and propose actionable improvements.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
- Onboarded new employees by providing training materials and guidance.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Oversaw quality control to identify inconsistencies and malfunctions.
Process Associate
Tata Consultancy Services
Kolkata
06.2012 - 06.2014
- Processed and prepared mortgage documentation for homeowners based on loan type, validating multiple details in the Loan Origination System (LOS) to ensure compliance and accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Assistant Officer in Charge
MPS Financial Service Pvt. Ltd.
Kolkata
10.2011 - 05.2012
- Supervised operations of customer service desk across state and pan-India branches, ensuring uninterrupted service delivery and adherence to satisfaction benchmarks.
- Reviewed incident reports, implementing corrective measures that reduced repeat occurrences and strengthened compliance.
- Supervised daily departmental functions by assigning tasks, monitoring progress, and providing feedback to maintain efficiency and service quality.
- Guided subordinate staff on administrative matters, fostering professional growth and consistent performance.
- Collaborated with other departments to coordinate activities impacting multiple teams and divisions.
- Maintained personnel records including performance appraisals and attendance, ensuring transparency and accountability.
- Conducted regular inspections of equipment and supplies for regulatory compliance, safeguarding operational integrity.
- Escalated systemic challenges to senior management with actionable recommendations, enabling faster resolution of customer concerns.
Workflow Coordinator - Customer Service Desk
MPS Financial Services Pvt. Ltd.
Kolkata
03.2010 - 09.2011
- Validated customer applications for deposit bonds, ensuring 100% compliance with company policies and regulatory standards.
- Verified bond details in Microsoft Navision, improving the accuracy of records and reducing processing errors.
- Delivered face-to-face customer support, handling diverse application types, and resolving queries to enhance customer satisfaction.
- Streamlined service desk operations by identifying documentation gaps, and reducing turnaround time for bond issuance.
- Collaborated with internal teams to escalate and resolve discrepancies, strengthening trust and operational efficiency.
Education
Bachelor of Commerce - Finance, Auditing, Taxation
University of Calcutta
Kolkata08-2009
Class 12 - Commerce
West Bengal Council of Higher Secondary Education
Kolkata07-2006
Class 10 -
West Bengal Board of Secondary Education
Kolkata05-2004
Skills
- Project management
- Resource allocation
- Risk management
- Budget management
- Documentation preparation
- Team leadership
- Stakeholder engagement
- Project planning
- Contract management
- Cross-functional coordination
Certification
Professional Scrum Product Owner I
Accomplishments
Most Valuable Employee of the Year - 2024
Timeline
Project Manager
Tata Consultancy Services
01.2024 - Current
Team Manager
Tata Consultancy Services
01.2020 - 12.2023
Team Leader
Tata Consultancy Services
07.2016 - 12.2019
Senior Process Associate
Tata Consultancy Services
07.2014 - 06.2016
Process Associate
Tata Consultancy Services
06.2012 - 06.2014
Assistant Officer in Charge
MPS Financial Service Pvt. Ltd.
10.2011 - 05.2012
Workflow Coordinator - Customer Service Desk
MPS Financial Services Pvt. Ltd.
03.2010 - 09.2011
Bachelor of Commerce - Finance, Auditing, Taxation
University of Calcutta
Class 12 - Commerce
West Bengal Council of Higher Secondary Education
Class 10 -
West Bengal Board of Secondary Education