Summary
Overview
Work History
Education
Skills
Languages
Areas Of Interest
Roles And Responsibilities
Personal Dossier
Personal Information
Confirmation
Hobbies and Interests
Timeline
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Sourav Gharami

Sourav Gharami

Kolkata,WB

Summary

Dedicated problem solver with a commitment to finding creative and effective solutions while upholding organizational standards. Known for hard work, sincerity, and a friendly demeanor, with a strong belief in teamwork and continuous skill development. Seeking guidance from mentors to address weaknesses and maintain focus in all endeavors. A thorough professional dedicated to lifelong learning and service-oriented values.

Overview

4
4
years of professional experience

Work History

Bartender

ST. REGIS GOA RESORT
Madgaon , Goa
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Bartender

JW MARRIOTT
08.2022 - 02.2024
  • Company Overview: KOLKATA
  • KOLKATA
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

CHILLIS AMERICAN GRILL AND BAR
09.2021 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Hotel Management Certificate -

Penguin School Of Hotel Management
01.2019

12th -

Jadavpur N.K. Pal Adarsha Sikshayatan
01.2018

10th -

Jadavpur N.K. Pal Adarsha Sikshayatan
01.2015

Skills

  • POS
  • Microsoft Office
  • TripAdvisor
  • MS-Office
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Team leadership
  • Customer satisfaction
  • Operations management
  • Beverage management

Languages

English
Hindi
Bengali

Areas Of Interest

Food and Beverage Service Operations

Roles And Responsibilities

  • To ensure the guests receive high quality services and service provision to ensure that health and safety and procedures are respected (especially HACCP)
  • Check guests' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write guests' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from guests for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to guests and answer questions about menu items, making recommendations upon request.
  • Inform customers of daily specials.
  • Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Garnish and decorate dishes in preparation for serving.
  • Describe and recommend wines to customers.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Personal Dossier

Mr. Subal Gharami, Mrs. Bharati Gharami

Personal Information

  • Height: 5' 5"
  • Weight: 60 kg
  • Date of Birth: 12/06/99
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Confirmation

I Hereby confirm that the above given information is true to the best of my knowledge.

Hobbies and Interests

  • Listening to music
  • Swimming
  • Bike Riding

Timeline

Bartender

ST. REGIS GOA RESORT
03.2024 - Current

Bartender

JW MARRIOTT
08.2022 - 02.2024

Bartender

CHILLIS AMERICAN GRILL AND BAR
09.2021 - 08.2022

Hotel Management Certificate -

Penguin School Of Hotel Management

12th -

Jadavpur N.K. Pal Adarsha Sikshayatan

10th -

Jadavpur N.K. Pal Adarsha Sikshayatan
Sourav Gharami