Sourav Kumar
Gurgaon
Summary
Dynamic sales leader with a track record of driving revenue growth and fostering robust client relationships at Bharti Airtel Services Limited. Expert in key account management and client satisfaction, adept at leveraging industry contacts for new business. Achieved significant sales milestones by mastering product knowledge and excelling in customer service.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Bharti Airtel Services Limited
Gurgaon
07.2022 - Current
- Working as a Deputy Manager for 100+ existing SME accounts
- Account planning & drive sales of voice and data products through the channel partner teams
- Complete account Management-addressing customer service concerns & get that solve from concerned departments
- Responsible for the entire sales cycle from Prospecting, Proposal, Negotiating, Closure and after sales
- Identify new sales opportunities within existing accounts by up-selling and cross-selling
- Using an existing network of industry contacts to generate new business
- Attending client meetings & Delivering sales presentations to high-level executives
- Manage and solve conflicts with clients
- Maintaining high level of product, customer and industry knowledge
- Understanding and comparing competition products and solutions in the market
- Product profiles handled include: Data: ILL, P2P, MPLS, Bulk SMS, M2M IOT
- Voice: PRI/SIP, Toll Free, COCP
Account Manager
V5 Global Services Pvt Ltd (Bharti Airtel)
Gurgaon
06.2021 - 07.2022
- Worked as a Account Manager for 100+ existing SME accounts
- Account planning & drive sales of voice and data products through the channel partner teams
- Complete account Management- addressing customer service concerns & get that solve from concerned departments
- Responsible for the entire sales cycle from Prospecting, Proposal, Negotiating, Closure and after sales
- Identify new sales opportunities within existing accounts by up-selling and cross-selling
- Using an existing network of industry contacts to generate new business
- Attending client meetings & Delivering sales presentations to high-level executives
- Manage and solve conflicts with clients
- Maintaining high level of Product, Customer and Industry Knowledge
- Understanding and comparing competition products and solutions in the market
- Product profiles handled include: Data: ILL,P2P,MPLS,Bulk SMS,M2M IOT Voice: PRI/SIP, Toll Free, COCP
Escalation Helpdesk Executive
NSB BPO SOLUTIONS PVT LTD
Noida
05.2017 - 05.2021
- Handling North India internet lease line activation Process
- Handling the tasks of making outbound sales of new & existing customers
- Handling mail & resolve the client query with in time period
- Ensuring 100% work and policy compliance on a daily basis to ensure no back logs
- Coordinates with Sales team to resolve the customer documentation related query by mail & calls
- Insert customer & account data by inputting text based & numerical information from source of documents
Education
BA - Arts
University of Delhi
01.2021
Skills
- Key Account Management
- Client Relationship Management
- Sales & Marketing
- Revenue Generation
- Relationship / People Management
- Operations management
- Customer relations
- Customer service and satisfaction
Accomplishments
- Awarded as a Best KAM Under Emerging Business 2023-2024
Timeline
Deputy Manager
Bharti Airtel Services Limited
07.2022 - Current
Account Manager
V5 Global Services Pvt Ltd (Bharti Airtel)
06.2021 - 07.2022
Escalation Helpdesk Executive
NSB BPO SOLUTIONS PVT LTD
05.2017 - 05.2021
BA - Arts
University of Delhi
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