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Strategic Operations Manager with 15+ years of experience across high-volume hospitality, multi-site retail, and large-scale events. Proven record managing up to 5 sites, leading 90-150+ staff, and delivering strong commercial performance. Expert in scaling operations, improving efficiency, controlling costs, and building high-performing teams. Currently pursuing an MBA (Starting June 2026). Results-driven leader with expertise in team leadership and project management. Cultivated exceptional customer relationships and ensured compliance with health and safety standards. Championed strategic planning initiatives that enhanced operational outcomes and service excellence.

Bilingual operations and guest experience leader (English/Spanish) with strong experience in retail operations, team leadership, inventory management, and high-volume hospitality environments. Proven track record of managing teams, improving retail performance, maintaining inventory accountability, and delivering memorable guest experiences. Known for strong organization, communication, and leadership skills while maintaining high service standards.

With the years of experience working with guests in the hospitality, sales and entrepreneur, I have built myself to be positive, result-driven professional with proven business development and management experience. Skilled in menu development, cost control, and customer service, ensuring top-tire dining experience. I see myself as an open minded person, craving for new challenges and experience so to learn more.

Hospitality professional with progressive leadership experience across front office and food and beverage operations. Currently serving as a Front Office Supervisor at a 618-room luxury resort, leading a team of 21 associates in a high-volume environment. Experienced in service recovery, team development, and operational efficiency, with additional hands-on experience in full-service restaurant operations.

SOURAV KUMAR

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F&B Operations Support Manager

On-the-Job Training

Front Office Clerk

Food & Beverage Associate

Industrial Trainee

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Advanced Diploma - Food Technology & Operations

Bachelor of Science - Hotel Management

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F&B Operations Support Manager

On-the-Job Training

Front Office Clerk

Food & Beverage Associate

Industrial Trainee

Advanced Diploma - Food Technology & Operations

Bachelor of Science - Hotel Management

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