Sourav Kumar Gautam
Summary
5 years' experience in E-commerce operations excellence, program/product management, and warehouse operations. Proven leader with expertise in problem-solving, business analysis, team management. Skilled in team optimization through lean methodologies and data analysis
Overview
6
6
years of professional experience
Work History
Senior Manager II : Program Management
Zepto
10.2024 - Current
- Handling capacity planning for pan india stores basis assortment and SKU x DOH rationalisation ~15K skus
- Solving for IPP via various lever i.e ( Planogram, Pickpath, Dispersion concept solutions),Improved by 5%
Manager : Operations (Design & Excellence)
Hopscotch
01.2023 - 10.2024
- Developed QC based reverse pickup from 0 to 1 which aims to reduce return by 10%, saving of CM2 ₹2.2 crore
- Improved delivery estimates by 24% via 3P aggregator integration
- Revenue increased by 8% (₹30 Cr./yr)
- Spearheaded a cost-saving initiative that transitioned to a 3PL warehouse, delivering ₹1.5 crore in savings
- Increased working capital by ₹1.8 crore annually through setting up returns & rejects refurbishment (50% recovery)
Assistant Manager : Operations (Design & Excellence)
Hopscotch
03.2022 - 12.2022
- Slashed order cancellations by 94.5% (3% → <0.5%) via various Supply levers, saving ~5k orders monthly
- Boosted liquidation yield 23% via redesigned returns WMS flow, enhancing segregation for better reconciliation
- Led 5% return reduction by implementing user-friendly size charts and launching fit types in the front-end application
Program Analyst: LineHaul and Operations
udaan.com
04.2021 - 03.2022
- Reduced D2S by 2 days through process innovation (docking, inbound WMS, vehicle management)
- Reduced line haul costs 30% with cross-functional teams (milk runs, hub consolidation).~36L savings
Functional Manager: Warehouse Operations
udaan.com
07.2019 - 04.2021
- Have set up warehouse from 0 to 1 with scaling up to 3 Lakh quantity with ~6000 unique SKUs
- Improved RTO inventorisation from 96% to 98.5% by setting new packaging guidelines saving 2L/weekly
- Optimized outbound logistics and returns processes for smooth fulfillment and improved productivity by 10%
Education
MBA - International Business
Indian Institute of Foreign Trade
Delhi01.2024
B.E - Manufacturing Process and Automation
Netaji Subhas Institute of Technology
01.2019
Skills
- Planning & control
- Logistics
- SQL
- Analytics
- Problem Solving
- Team Management
- Supply chain management
- Design and excellence
- Product Management
- Warehouse operations
- ERP
Timeline
Senior Manager II : Program Management
Zepto
10.2024 - Current
Manager : Operations (Design & Excellence)
Hopscotch
01.2023 - 10.2024
Assistant Manager : Operations (Design & Excellence)
Hopscotch
03.2022 - 12.2022
Program Analyst: LineHaul and Operations
udaan.com
04.2021 - 03.2022
Functional Manager: Warehouse Operations
udaan.com
07.2019 - 04.2021
MBA - International Business
Indian Institute of Foreign Trade
B.E - Manufacturing Process and Automation
Netaji Subhas Institute of Technology
Similar Profiles
Arjun ManniArjun Manni
Manager I - Sourcing & Onboarding at ZeptoManager I - Sourcing & Onboarding at Zepto
Abhishek Singh BhardwajAbhishek Singh Bhardwaj
Safety Manager-II at ZEPTOSafety Manager-II at ZEPTO
Nitin KothareNitin Kothare
Senior Executive - Merchandising • Events/Merchandiser at ZeptoSenior Executive - Merchandising • Events/Merchandiser at Zepto
Satyam MishraSatyam Mishra
Store Manager at ZeptoStore Manager at Zepto
Geetha GanesanGeetha Ganesan
Manager II, Program Management at Amazon.comManager II, Program Management at Amazon.com