SOURAV KUMAR SINGH
Siliguri
Summary
Results-driven professional with extensive experience in customer service, particularly in high-volume dining environments.. Proven track record of enhancing team efficiency and improving workflow, contributing to a restaurant's reputation for excellence.. Strong communication and interpersonal skills ensure positive guest experiences and effective table management.. Adaptable problem-solver with a focus on increasing customer satisfaction and repeat business..
Overview
2027
2027
years of professional experience
Work History
Food and Beverage Supervisor
ROYAL SAROVAR PORTICO
SILLIGURI
10.2025 - Current
- Supervised daily operations of food and beverage service.
- Coordinated staff schedules and workflows to ensure smooth service.
- Supported training and mentoring of new team members in service standards.
- Assisted in product knowledge and customer engagement techniques.
- Monitored inventory levels and facilitated orders to maintain stock.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Conducted inspections of dining areas for cleanliness and health regulations.
- Collaborated with kitchen staff for timely delivery of orders to guests.
- Aided in planning special events with various departments to meet expectations.
- Maintained cleanliness and organisation of the dining area.
- Balanced cash registers and reconciled transactions.
- Promoted a positive working environment by recognising staff achievements.
- Scheduled employees to ensure shifts were well-staffed.
Team Captain
Golkonda resort and spa
Hyderabad
11.2024 - 10.2025
- Monitored dining area to guarantee outstanding guest service.
- Guided new waitstaff on service protocols and menu comprehension.
- Assisted kitchen staff to optimise order delivery.
- Addressed guest queries and concerns promptly to boost satisfaction.
- Teamed up with colleagues to foster a positive workplace.
- Handled customer complaints efficiently, maintaining a positive attitude.
- Coached new team members on customer service techniques, equipment usage, and sanitation standards.
- Ensured seamless service flow in the restaurant.
- Executed opening and closing duties, including arranging dining room furniture and cleaning work areas post-shift.
Bartender
Double tree by Hilton baani square
Gurgaon New Delhi
11.2023 - 10.2024
- Assisted patrons and waitstaff in processing orders.
- Prepared and served mixed drinks, wine, beer, and non-alcoholic beverages as requested.
- Ensured garnishes and fruits were ready prior to bar opening.
- Maintained cleanliness and organisation of the bar area.
- Managed inventory of bar supplies and ordered replacements as needed.
- Handled cash transactions and processed payments accurately.
- Kept bar stocked and organised for easy access and quick service to customers.
Guest Service Associate
Courtyard by Marriott
Surat
04.2022 - 10.2023
- Assisted customers in family-friendly and fine dining environments.
- Supported back-of-house teams to enhance diner experiences.
- Operated various point-of-sale machines for order processing and payments.
- Collaborated with team members to enhance guest experience and satisfaction.
- Assisted in managing guest service operations during peak times to maintain high-quality standards.
- Delivered personalised guest experiences by remembering repeat guests and their preferences.
- Resolved guest complaints with empathy and professionalism, turning negative experiences into positive outcomes.
Intern
Taj Hari Mahal
Jodhpur
Education
Bachelor of Science - Hotel Management
Siliguri Institute of Technology
Sukna, Darjeeling WB, India06.2022
Higher Secondary Of School - Arts
Kendriya Vidyalaya
Sukna, India03.2019
Skills
- Guest service and assistance
- Food and beverage setup
- Teamwork and collaboration
- Sales and upselling techniques
- Problem solving
- POS system operation
- Employee training
- Beverage inventory management
- Customer complaint handling
Accomplishments
- Employee of the month /Department hero
- Award in Quiz competition
- Award in games and sports
- Certification of FSSAI Training.
Languages
English
Hindi
Bengali
Languages
1,B1,1,C2,1,C2
Disclaimer
I hereby declare that the particular furnished above are true to the best of my knowledge and belief.
Hobbies and Interests
- Listening Music
- Singing
- Games and sports
- Travelling
Timeline
Food and Beverage Supervisor
ROYAL SAROVAR PORTICO
10.2025 - Current
Team Captain
Golkonda resort and spa
11.2024 - 10.2025
Bartender
Double tree by Hilton baani square
11.2023 - 10.2024
Guest Service Associate
Courtyard by Marriott
04.2022 - 10.2023
Intern
Taj Hari Mahal
Bachelor of Science - Hotel Management
Siliguri Institute of Technology
Higher Secondary Of School - Arts
Kendriya Vidyalaya