Sourav Maity
Hotelier
Kolkata
Summary
Motivated professional with a diplomatic and personable communication style. Known for superior attention to detail and successfully managing high-volume requests through exceptional prioritization skills. Proactive and professional in navigating high-tension environments, consistently delivering results under pressure.
Overview
8
8
years of professional experience
6056
6056
years of post-secondary education
1
1
Language
1
1
Hindi
1
1
Bengali
1
1
Telugu
Work History
Sr. Guest Service Associate
ITC NARMADA
02.2024 - Current
- The Luxury Collection Hotel
- Guest Service.
- Greet and welcome guests warmly.
- Escort guests to their tables and present menus.
- Take orders accurately and suggest menu items, specials, and beverages.
- Serve food and beverages in a timely and professional manner.
- Check on guest satisfaction during meals; promptly handle complaints or requests.
- Maintain a professional and friendly demeanor at all times.
- Assist in setting up and clearing tables.
- Prepare the restaurant or outlet before service (mise-en-place).
- Assist with billing and handle cash or card transactions accurately.
- Guide and support junior team members (GSA, waiters, trainees).
- Promote daily specials and upsell food and beverage items to enhance revenue.
- Maintain thorough knowledge of menu items, ingredients, and preparation methods.
- Adhere to health, safety, and hygiene standards.
- Follow all hotel policies, procedures, and brand standards.
- Strong communication and interpersonal skills.
- Excellent customer service mindset.
- Basic knowledge of point-of-sale (POS) systems.
Captain
The Golkonda Hotel
11.2022 - 02.2024
- Greet guests and escort them to their tables.
- Take and serve orders, ensuring accuracy and timely delivery.
- Monitor guest satisfaction and handle complaints professionally.
- Oversee table settings, cleanliness, and overall ambiance of the section.
- Ensure the mise-en-place (preparation before service) is properly done.
- Assign tasks and sections to waiters, stewards, and other service staff.
- Train and guide new team members on service standards and procedures.
- Check grooming and personal hygiene of team members.
- Coordinate with kitchen staff to ensure smooth flow of orders.
- Communicate guest preferences or special requests clearly to the team.
- Work closely with other captains and supervisors to maintain operational efficiency.
- Promote and upsell menu items, beverages, and specials to guests.
- Suggest food and wine pairings to enhance guest experience.
- Monitor and achieve set sales targets.
- Prepare checks and process guest payments accurately.
- Maintain and submit daily sales reports when required.
Guest Service Assistant
The Golkonda Hotel
11.2020 - 11.2022
- 4 Star Luxury Hotel
- Greet guests warmly and present beverage and snack menus.
- Take accurate orders for drinks and bar snacks.
- Serve beverages and snacks efficiently and courteously.
- Check guest satisfaction and handle complaints or requests promptly.
- Advise guests on drink selections, including cocktails, wines, and spirits.
- Assist in setting up banquet rooms and function areas as per event requirements (tables, chairs, linens, glassware, silverware, buffet setups, etc.).
- Prepare mise-en-place for service (polishing cutlery and glassware, arranging equipment).
- Ensure all setups meet hotel standards and event specifications.
Steward
The Golkonda Hotel
04.2019 - 11.2020
- Company Overview: 4 Star Luxury Hotel
- Maintained tidy work area to support cleanliness and quality standards.
- Prepared customer bills and processed payments upon check out.
- Greeted guests warmly and professionally for positive first impressions.
- Addressed questions and escalated issues complaints to management.
- Calculated billings and charges and provided receipts.
- Supported kitchen staff in preparing and presenting food and beverages.
- Food and beverage service across hotel facilities.
- Verified ID and payment methods of guests.
- Facilitated check-in and check-out procedures for guests.
- Booked conference rooms for events and seminars.
- Advised guests of hotel services to maximize experience enjoyment.
- 4 Star Luxury Hotel
On Job Training
Hotel Southern Star
08.2018 - 02.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Industrial Trainee
Alcove Resorts
12.2017 - 06.2018
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Monitored and tracked team performance to identify and target deficiencies.
- Reviewed and updated standard operating procedures per specifications.
- Supported the implementation of new equipment installations, including machinery setup, calibration, and operator training.
Education
DHM - Hospitality Management
12.2019
Intermediate -
04.2016
Diploma In Software Application -
04.2017
Matriculation - undefined
Skills
Service Coordinatio
Key Holder
Stock Management
POS System
MS Office
Food & Beverage Service
Guest Reservation
Customer Handling
Team Leading
Guest Satisfaction
Billing
Problem Solving
Sales Promotions
Suggestiv Salling
Interests
Room Decorating
Social Worker
Reading Books
Internet Browsing
Guitar Streaming
Cricket
Timeline
Sr. Guest Service Associate - ITC NARMADA
02.2024 - Current
Captain - The Golkonda Hotel
11.2022 - 02.2024
Guest Service Assistant - The Golkonda Hotel
11.2020 - 11.2022
Steward - The Golkonda Hotel
04.2019 - 11.2020
On Job Training - Hotel Southern Star
08.2018 - 02.2019
Industrial Trainee - Alcove Resorts
12.2017 - 06.2018
Secondary School Education - Matriculation,
TIHM Institutions of Hotel Management - DHM, Hospitality Management
Senior Secondary School Education - Intermediate,
Webel Informatics Ltd. - Diploma In Software Application ,