Sourav Maity

Work History

ITC NARMADA

02.2024 - Current

The Luxury Collection Hotel
Guest Service.
Greet and welcome guests warmly.
Escort guests to their tables and present menus.
Take orders accurately and suggest menu items, specials, and beverages.
Serve food and beverages in a timely and professional manner.
Check on guest satisfaction during meals; promptly handle complaints or requests.
Maintain a professional and friendly demeanor at all times.
Assist in setting up and clearing tables.
Prepare the restaurant or outlet before service (mise-en-place).
Assist with billing and handle cash or card transactions accurately.
Guide and support junior team members (GSA, waiters, trainees).
Promote daily specials and upsell food and beverage items to enhance revenue.
Maintain thorough knowledge of menu items, ingredients, and preparation methods.
Adhere to health, safety, and hygiene standards.
Follow all hotel policies, procedures, and brand standards.
Strong communication and interpersonal skills.
Excellent customer service mindset.
Basic knowledge of point-of-sale (POS) systems.

The Golkonda Hotel

11.2022 - 02.2024

Greet guests and escort them to their tables.
Take and serve orders, ensuring accuracy and timely delivery.
Monitor guest satisfaction and handle complaints professionally.
Oversee table settings, cleanliness, and overall ambiance of the section.
Ensure the mise-en-place (preparation before service) is properly done.
Assign tasks and sections to waiters, stewards, and other service staff.
Train and guide new team members on service standards and procedures.
Check grooming and personal hygiene of team members.
Coordinate with kitchen staff to ensure smooth flow of orders.
Communicate guest preferences or special requests clearly to the team.
Work closely with other captains and supervisors to maintain operational efficiency.
Promote and upsell menu items, beverages, and specials to guests.
Suggest food and wine pairings to enhance guest experience.
Monitor and achieve set sales targets.
Prepare checks and process guest payments accurately.
Maintain and submit daily sales reports when required.

The Golkonda Hotel

11.2020 - 11.2022

4 Star Luxury Hotel
Greet guests warmly and present beverage and snack menus.
Take accurate orders for drinks and bar snacks.
Serve beverages and snacks efficiently and courteously.
Check guest satisfaction and handle complaints or requests promptly.
Advise guests on drink selections, including cocktails, wines, and spirits.
Assist in setting up banquet rooms and function areas as per event requirements (tables, chairs, linens, glassware, silverware, buffet setups, etc.).
Prepare mise-en-place for service (polishing cutlery and glassware, arranging equipment).
Ensure all setups meet hotel standards and event specifications.

The Golkonda Hotel

04.2019 - 11.2020

Hotel Southern Star

08.2018 - 02.2019

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Analyzed problems and worked with teams to develop solutions.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Alcove Resorts

12.2017 - 06.2018

Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
Repaired, cleaned and maintained equipment.
Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Monitored and tracked team performance to identify and target deficiencies.
Reviewed and updated standard operating procedures per specifications.
Supported the implementation of new equipment installations, including machinery setup, calibration, and operator training.