Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
AccountManager
Sourav Mitra

Sourav Mitra

Tour Manager
Kolkata,West Bengal

Summary

Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork. Diligent hospitality professional committed to customer service and competitive pricing. Collaborates with resorts and hotels to build comprehensive travel promotions. Drives sales with consultative strategies and expert relationship management. Knowledgeable tour operation professional with extensive experience in hospitality coordination. Used expert market understanding to create high-demand holiday packages for maximised profit. Negotiated fair prices with resort and transport providers to achieve budget goals. Dynamic Tour Operator versed in coordinating and leading engaging and entertaining tours. Manages itineraries and engages with participants to create memorable travel experiences. In-depth knowledge of local amenities and attractions. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

3
3
years of professional experience

Work History

Tour manager

Jyoti Travels DMC
Siliguri
11.2022 - Current
  • Set targets for seasonal holiday and tour sales to achieve revenue goals.
  • Verified customer passports and documentation to travel.
  • Promoted offers, promotions and deals on social media channels to increase customer engagement.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Calculated competitive tour quotes to increase bookings and grow revenue.
  • Advised customers on specific visa and passport requirements.
  • Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
  • Designed bespoke holiday packages to exact customer budget and resort requirements.

Team leader, sales operations

Colossus Ventures India
Chandigarh
02.2021 - 06.2022
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maximised sales opportunities by communicating product value proposition and selling points.
  • Motivated team members to exceed established sales targets, creating incentives to increase morale.
  • Recruited and mentored high-performing sales team.
  • Coordinated team-building activities to establish team morale and drive attainment.

Education

High School Diploma - All Subject

Chandra Sekhar High School
Gaya, Bihar
/2007 - /2008

Bachelor's degree - English, History & Social Science

Gaya College
Gaya, Bihar
/2008 - /2012

Skills

  • Ticket sales reporting
  • Special travel assistance
  • Travel sales
  • Flight and hotel reservations
  • Client service
  • Geographical knowledge
  • Itinerary creation
  • Visa procedures
  • Team building
  • Strategic Planning
  • Leadership
  • Communication skills
  • Social media marketing

Languages

English
Fluent
Hindi
Native
Bengali
Fluent

Affiliations

  • Travel
  • Playing Chess

Timeline

Tour manager

Jyoti Travels DMC
11.2022 - Current

Team leader, sales operations

Colossus Ventures India
02.2021 - 06.2022

High School Diploma - All Subject

Chandra Sekhar High School
/2007 - /2008

Bachelor's degree - English, History & Social Science

Gaya College
/2008 - /2012
Sourav MitraTour Manager