Sourav Mitra
Banking Professional
Bengaluru
Summary
- Translating business vision / strategy into operational goals in coordination with management and balancing quality delivery & customer expectations
- In-depth knowledge of Banking products and offerings, maximizing output through comprehensive team training, effective channel management, ensuring attainment of sales targets
- Leveraged extensive financial acumen to analyze, forecast and manage budgets, identified key performance indicators, and drove strategies to improve performance
- Drove annual planning and initiatives, managed business unit P&L, and achieved goals and objectives for revenue and profitability; developed high quality business strategies and plans ensured their alignment with short-term and long-term objectives
- Expertise in delivering custom tailored client-focused banking services viz. working capital solutions, Retail Forex and investment management advice, achieving sustainable and long-term wealth
- Mapped client's requirements, conducted business Client meeting, portfolio planning & providing them with customised business solutions
- Created new opportunities and developed relationships with the clients and worked with them on business growth opportunities beneficial to all parties
- Known for augmenting growth, generating new business and devising & executing business plans by leveraging comprehensive understanding of the industry dynamics
- Key People Leader, who has successfully led and motivated large multi-location teams towards growth and success in the organization; extensively coordinated with cross-functional teams for smooth functions
- Proven capabilities in engaging with stakeholders & top management for evolving strategic vision, driving change, delivering service roadmap, infusing new ideas, implementing emerging practices for the long run, and taking operational performance & productivity to next level
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Client Partner Private Wealth
ICICI Securities
09.2023 - Current
- Managing diverse portfolio of clients, ensuring personalised attention and high-quality service delivery.
- Established strong referral network through consistent relationship-building activities and targeted outreach efforts.
- Provided expert guidance on product offerings, helping clients to make informed decisions based on their unique needs.
- Created comprehensive proposals that demonstrated company''s unique capabilities in addressing client challenges effectively.
- Mentored junior team members, fostering collaborative environment that contributed to individual growth and overall team success.
Freelance Consultant, Financial Services
Freelance
1 2021 - 08.2023
- Providing financial advice to clients based on their circumstances, appetite for risk and desired level of future investment growth
- Understanding client requirements and queries regarding banking industry, operational transactions and providing them with the best insights and strategies
- Maintaining good relationships with past clients, channel partners & research firms for continuous learning, professional engagement and providing consultation.
Vice President, NRI Sales Head, South 1 Zone
IDFC First Bank
06.2019 - 09.2020
- Drove operational strategy to build the NR channel business across the zone to deliver profitability goals and achieve bottom-line results
- Developed team through hiring and mentoring skilled NR relationship managers and officers across Karnataka and Kerala
- Demonstrated deep understanding of customer's Banking & Investment requirements, identifying and capitalizing on emerging financial opportunities, collaboration and driving the main banking channel, viz
- Branches for acquisition and business development
- Accelerated NRI book expansion through building SA and TD book of business, working with branch and asset channels, increasing the CASA book by 4x in that FY
- Acknowledged as one of top 2 Regions on Forex revenue generation
- Recognized for having the highest FTR (First Time Right) applications for account opening.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
Regional Head, NRI Services, Karnataka
HDFC Bank Limited
09.2014 - 05.2019
- Mentored a team of 18 FTEs including NRI Relationship Managers, Personal Bankers & Personal Banker Head; communicated business development strategies with team / channel partner & ensured across the board understanding of bank's objectives and compliance requirements
- Implemented planning for sales & revenue targets, formulated profit-center budget for operational and business development activities
- Drove innovative sales growth strategies increasing revenue generation from INR 6 crores to INR 20 crores within 4 years while successfully maintaining one of the lowest cost-to-income ratios across all regions
- Accelerated high performance in business results, performing comprehensive analysis and review of regional portfolio CASA AUM, increasing INR 1280 crores to INR 3500 crores
- Led significant growth via directing NRI team in achieving INR 10 crore Insurance Premiums with four MDRT qualifiers for FY 2018-19
- Implemented strategy to drive region to achieve ranking of #1 in mutual funds volumes for 3 consecutive years, and motivate region to remain in the top three for TPP revenue generation
- Increased the forex penetration and forex revenues by focusing on forward cover products on NR deposits, offshore bond investment and big-ticket inward remittances.
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
Branch Manager, Kolkata & West Bengal
HDFC Bank Limited
07.2011 - 08.2014
- Generated revenue of INR 110 MM across financial products
- Transformed business & sales processes successfully, attained break-even status within 4 months and into profitability within a year; reduced cumulative losses by 50 lacs within a year via increasing TPP Revenues, CASA and FD Income, Working Capital and Trade Finance Products
- Amplified sales volume of 10 crores across business banking products, LAP, and home loan disbursals in 2013 through strong team collaboration in identifying new opportunities
- Recognized as one of Top Performing Branches in cluster YoY
- Achieved satisfactory audit scores across all the 3 branches managed.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Channel Manager - Premium Credit Cards, Kolkata & Jamshedpur
Citibank NA
09.2005 - 07.2011
- Developed sustainable growth strategies, mentored and motivated sales team (DST Team and Channel partners), achieved annual set targets across credit cards, unsecured and mortgage loans resulting in revenue optimization and continuous growth
- Cultivated quality customer relationships attaining lowest delinquency on all accounts
- Positioned as one of the top teams in region by disbursing INR 22 MM unsecured loan maintaining best profitability, exceeded targets by 10% and registered highest mortgage disbursal of 55 MM across Kolkata in FY 2009 -10
- Felicitated by Country Business Head for delivery of most improved results within six months, serving as project member for collection and recovery.
- Drove and delivered sales leads to convert into new business.
- Streamlined communication between internal teams and channel partners, improving overall efficiency in the sales process.
- Spearheaded initiatives aimed at improving product knowledge among channel partners through workshops, webinars, and other learning resources.
Feeder Manager
Citigroup Global Services Ltd
03.2004 - 08.2005
- Drove and delivered sales leads to convert into new business.
- Spearheaded initiatives aimed at improving product knowledge among channel partners through workshops, webinars, and other learning resources.
- Conducted regular performance reviews of channel partners to identify areas of improvement and growth potential.
- Managed key accounts to ensure customer satisfaction, retention, and ongoing business development opportunities.
- Provided comprehensive training programs for new channel partners, equipping them with knowledge on products and services.
Sales Executive
ICICI Bank
07.2002 - 08.2003
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
Industrial Trainee
Citibank, NA
06.2001 - 06.2002
- Prepared reports and presentations for the Branch staff and Management.
- Completed projects on time and within budget by effectively coordinating resources, schedules, and communication among team members.
- Participated in continuous improvement initiatives that led to enhanced operational performance and Branch profitability.
Education
Skills
Strategic Planning & Implementation
Sales / Business Development
Operations Management / Excellence
Financial Consultancy / Advisory
Process Efficiency Enhancement
Channel Sales Management
Internal Control
Budgeting & Forecasting / Compliance
Revenue / Profitability / Growth
Project Management & Execution
Recruitment / People Management
Strategic Alliances & Partnership
Customer / Stakeholder Management
Team Building & Leadership
Communication
Leadership & Team Management
Analytical
MS Office & Internet Applications
Creative solutions
Relationship Management
Performance Tracking
Customer Engagement
Client Retention Strategies
Financial Services
Consultative Selling
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Business development and planning
Problem-solving abilities
Multitasking
Educationcertification
- 2023, MBA (WX), NMIMS University
- 2021, Certifications - FNFF from KPMG, Lean Six Sigma White Belt
- 2010, PGCBM, XLRI, Jamshedpur
- 2000, B.Com. (H), Calcutta University
- 2000, GNIIT, NIIT, Kolkata
Targetlocation
PAN India
Personal Information
Date of Birth: 10/16/78
Languages
English, Hindi & Bengali
Certification
NISM VA
Timeline
NISM XXIA
12-2023
NISM VA
11-2023
Client Partner Private Wealth
ICICI Securities
09.2023 - Current
Vice President, NRI Sales Head, South 1 Zone
IDFC First Bank
06.2019 - 09.2020
Regional Head, NRI Services, Karnataka
HDFC Bank Limited
09.2014 - 05.2019
Branch Manager, Kolkata & West Bengal
HDFC Bank Limited
07.2011 - 08.2014
Channel Manager - Premium Credit Cards, Kolkata & Jamshedpur
Citibank NA
09.2005 - 07.2011
Feeder Manager
Citigroup Global Services Ltd
03.2004 - 08.2005
Sales Executive
ICICI Bank
07.2002 - 08.2003
Industrial Trainee
Citibank, NA
06.2001 - 06.2002
Freelance Consultant, Financial Services
Freelance
1 2021 - 08.2023
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