Sourav Mohanta
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager
Spera Digital Consulting Services Private Limited
04.2022 - 01.2024
- Oversee all aspects of operations and implement strategies to improve operational efficiency for departments like Supply Chain Management, Customer Service, Data Analytics, Fraud, Digital Marketing and Digital Payment Services team
- Developing scope around a new project for forecasting automations and on completion, transitioning the same to operations
- Worked on R2R so that proper GAAP is followed, and books of Accounts are maintained
- Orchestrated innovative strategies through SIPOC, Lean and RCA analysis on BAU activities, driving 30% efficiency gains and fostering sustained growth through cutting-edge technologies
- Implemented robust risk management strategies, ensuring compliance and safeguarding organizational integrity and stability
- Led a team of more than 40 dynamic individuals in optimizing daily operations and training them and achieving promotion of more than 80% of the team who reported under me
- Optimized customer support for exceptional satisfaction and 60% faster resolutions through innovative training and empathetic service
- Maintained and created over 50+ SOPs along with timely updating for the Client to ensure the efficiency and timely delivery of the work
- Implemented innovated digital marketing strategies, resulting in unprecedented brand recognition and exponential business growth by leveraging data-driven insights and emerging trends
- Revolutionized digital marketing campaigns, driving a 45% increase in online engagement and 2.45% growth in conversion rates through data-driven strategies and cutting-edge technologies
- Monitored key performance indicators (KPIs) of various departments through tools like Tableau creating dashboard of the same to track operational performance and identify areas for improvement.
- Assisted in budgeting and cost control initiatives to maximize profitability and mitigate supply chain risks for clients
- Cultivated strong client relationships, boosting retention by 70% through proactive service delivery and customer-centric initiatives
- Onboard new Vendors, maintain vendor profiles and ensure compliance with company policies
- Led successful RFQ and RFP initiatives, resulting in streamlined vendor negotiations and 25% increase in project efficiency
- Optimized 3PL warehouse operations, achieving 20% improvement in order fulfilment accuracy and 35% reduction in turnaround time through innovative process enhancements and meticulous performance monitoring
- Expertly managing global forecasting of more than 5k SKU’s, end-to-end P2P processes, and vendor relationships across diverse regions, ensuring seamless customs compliance, carrier coordination, and optimal logistics for timely delivery of quality goods at competitive prices worldwide
- Analysing logistics performance metrics, identifying areas for improvement, and implementing measures to enhance efficiency and reduce costs by $350K on a yearly basis
- Streamlined workflows and enhanced productivity by 30%, leveraging Lean Six Sigma methodologies and data analytics insights.
Team Leader
Spera Digital Consulting Services Private Limited
04.2021 - 03.2022
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
Business Analyst
Spera Digital Consulting Services Private Limited
06.2019 - 03.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Performed gap analysis to identify areas of improvement.
Education
PGDM in Business Analytics -
IISWBM || University of Calcutta
11.2019
B. Com Honours in Finance -
S.A. JAIPURIA COLLEGE || University of Calcutta
08.2014
I.P.C.C. -
I.C.A.I
11.2013
Higher Secondary- Commerce -
B.D Memorial Institute || C.B.S.E
05.2011
Skills
- Management and Organisational Skills
- Leadership
- Supply Chain management
- Analytical and Strategic Thinking
- Decision Making
- Inventory Management
- Communication and Negotiation Skills
- Continuous improvement mindset
- Financial Acumen
- Risk Management
- Vendor Management
- Project Management
- Problem Solving
- Change Management
- Adaptability
- Budget Control
- Operations Management
- Decision-Making
Tools
Airtable
Asana
SAP Hana
Air Table
DOMO
SQL
MS Office
Zudello
Python
R Programming
Tableau
Google Analytics
Shopify
Power BI
Google Sheets
SAP Hana
Accomplishments
- Received employee of the year award in the 1st year of joining.
- Joined as Level 1 in the company and within the span of 4.5 year achieved a promotion to Level 5.
- Developed and implemented strategic initiatives that optimized supply chain processes, resulting in a $5 million savings on a yearly basis.
- Was the Sole SPOC for clients of portfolio of more than $750 million.
- Solely responsible for over 5k SKU’s and handled PO of over $350 million whose retail cost is over $550 million.
- Worked on automation for over 30 manual processes of clients and saved over 135 man-hours per week.
Languages
English
Advanced (C1)
Bengali
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Assistant Operations Manager
Spera Digital Consulting Services Private Limited
04.2022 - 01.2024
Team Leader
Spera Digital Consulting Services Private Limited
04.2021 - 03.2022
Business Analyst
Spera Digital Consulting Services Private Limited
06.2019 - 03.2021
PGDM in Business Analytics -
IISWBM || University of Calcutta
B. Com Honours in Finance -
S.A. JAIPURIA COLLEGE || University of Calcutta
I.P.C.C. -
I.C.A.I
Higher Secondary- Commerce -
B.D Memorial Institute || C.B.S.E
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