Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sourav Mohanty

Bangalore

Summary

Senior Business Operations Associate with 3+ years of experience in operations and data analysis. Proven track record of workflow optimization and analytics-driven strategies that enhance cross-border transaction processes and improve customer satisfaction. Experienced in handling cross-border remittances for the UK and UAE regions, ensuring compliance with KYC and regulatory requirements. Strong history of leading cross-functional teams toward operational excellence and efficiency improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. Business Operations Associate

VANCE
Bangalore
11.2023 - Current
  • Managed day-to-day payment operations, ensuring seamless transaction processing.
  • Analyzed payment flows and created data-driven dashboards to track client and payout partner transactions.
  • Tracked and resolved transactions delayed by more than six hours, ensuring timely processing.
  • Led and managed a team overseeing KYC and Compliance operations, successfully achieving 99% KYC updates within one hour and 95% compliance resolutions within six hours.
  • Optimized internal processes, reducing ticket resolution time by up to 20% and eliminating redundancies.
  • Collaborated with external stakeholders using a project management approach to identify and address operational challenges proactively.
  • Worked closely with technology and product teams to assess and enhance the in-app user experience and transaction flows.

Operations Manager

Spark Studio
Bangalore
03.2021 - 10.2023
  • Led cross-functional teams to successfully deliver projects, ensuring alignment with organizational goals and client expectations.
  • Identified and resolved operational bottlenecks, executing process enhancements.
  • Analyzed sales metrics to track talk time, revenue, tasks, and performance trends.
  • Managed special partnership projects with the Product team, driving execution from initiation.
  • Maintained project documentation, including plans, schedules, and status reports.
  • Collaborated with stakeholders to gather requirements and ensure client satisfaction.

Business Development Trainee

BYJU'S
11.2020 - 01.2021
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
  • Developed knowledge of company products and services to make suggestions according to customer needs
  • Developed a strategic approach to reach out to potential leads and convert them to paying customer

Business Development Executive

Extramarks Education India Pvt. Ltd.
07.2020 - 10.2020
  • Developed a strategic approach to reach out to potential leads and convert them to prospective, paying customer
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities

Education

Master of Business Administration - MBA - International Business, Marketing and Operations

GITAM Deemed University
01.2020

Bachelor of Commerce - Accounting

Rayagada Autonomous College
Rayagada
01.2018

Skills

  • Microsoft Power BI
  • Tableau
  • SQL
  • R (Programming Language)
  • Office 365

Certification

  • Operations Management, Udemy, UC-e30f7c24-0bde-4d9b-baae-dab410941260
  • Fundamentals of Digital Marketing, Google Digital Garage, UAA 6GN JGS
  • Google Data Analytics Certificate, Coursera
  • Power BI Job Simulation, PwC Switzerland - Forage, ZfgidLH3s7XgSi8bM

Timeline

Sr. Business Operations Associate

VANCE
11.2023 - Current

Operations Manager

Spark Studio
03.2021 - 10.2023

Business Development Trainee

BYJU'S
11.2020 - 01.2021

Business Development Executive

Extramarks Education India Pvt. Ltd.
07.2020 - 10.2020

Master of Business Administration - MBA - International Business, Marketing and Operations

GITAM Deemed University

Bachelor of Commerce - Accounting

Rayagada Autonomous College

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Sourav Mohanty