Sourav Mondal

• Processed customer transactions using point-of-sale systems efficiently.
• Maintained accurate cash drawer and balanced at shift end.
• Assisted customers with product inquiries and provided exceptional service.
• Handled returns and exchanges while following store policies.
• Restocked shelves and organized merchandise to enhance store presentation.
• Collaborated with team members to ensure smooth operations during busy hours.
• Enforced store policies regarding safety and loss prevention diligently.
• Participated in training new employees on cashier procedures and customer service skills.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Issued receipts, refunds, credits or change due to customers.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Processed sales transactions to prevent long customer wait times.

Production

• Trained and mentored team members on standard procedures.
• Monitored team performance, identified areas of improvement, and provided feedback for development.