Sourav Mukherjee
People and Capability Development Strategist
Kolkata
Summary
Seasoned Learning and Development professional with proven expertise in strategic planning, content creation, and retail enablement. Recognized for driving impactful training initiatives and spearheading retail performance enhancement. A forward-thinking leader with exceptional analytical abilities, meticulous attention to detail, and sound decision-making skills. Dedicated to fostering continuous improvement and innovation in learning, retail development, and organizational growth through active involvement in diverse projects and strategic initiatives.
Overview
20
20
years of professional experience
6005
6005
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Manager – Training and Development
JoulestoWatts Business Solutions Pvt. Ltd.
10.2024 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Drove continuous improvement by incorporating feedback from employees and managers into ongoing curriculum updates.
- Established a positive learning environment through clear communication and goal-setting for trainees.
- Improved overall efficiency within the company by identifying skill gaps among employees and providing targeted solutions through tailored training sessions.
- Collaborated with department heads to assess company-wide training needs and develop strategic plans for addressing them.
Associate Manager - Content Development
Careernet Technologies Pvt. Ltd.
09.2023 - 09.2024
- Enhanced employee performance by developing and implementing comprehensive training curricula.
- Conducted regular reviews of existing course material to ensure continued relevance and alignment with organizational goals.
- Developed an internal certification program to recognize employees who demonstrate exceptional knowledge and skill proficiency in their roles.
- Designed customized e-learning modules for employees, allowing them to access critical training materials from any location.
- Reduced time spent in classroom instruction by transitioning traditional courses to online formats, increasing efficiency without sacrificing quality.
Deputy Manager - Training
Godrej & Boyce Mfg. Co. Ltd. (Godrej Interio)
02.2021 - 08.2023
- Identified areas for improvement within the organization, designing actionable solutions through targeted training initiatives.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture.
- Collaborated with cross-functional teams to customize training materials for various departments.
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
Assistant Manager - Training
FirstCry.com (Digital Age Retail Pvt Ltd.)
06.2020 - 11.2020
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Improved employee performance by designing and implementing effective training programs tailored to individual needs.
- Spearheaded efforts to revamp existing training modules based on feedback from participants, resulting in more engaging and impactful content delivery methods.
- Collaborated with department heads to identify areas of improvement and develop customized solutions for enhanced team performance.
- Evaluated the success of implemented training programs using key performance indicators, leading to continuous improvement efforts.
Manager - Training
Kent RO Systems Ltd
01.2018 - 06.2020
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Implemented metrics-driven evaluation methods to monitor the effectiveness of training programs and make necessary improvements.
- Streamlined the onboarding process by creating standardized orientation materials for new hires, reducing time spent on initial training.
- Coordinated with subject matter experts to ensure all content was accurate, relevant, and up-to-date before delivery of each session.
- Increased employee retention by analyzing performance data and adjusting training strategies accordingly.
Training Manager
Huawei Telecommunication (GI Staffing)
11.2016 - 11.2017
- Joined as a Training Manager for Odisha and Jharkhand
- Trained the ISDs, TSMs and ASMs on product, sales, and soft skills
- Conducting specialized Soft Skills and Sales trainings for the front-line sales force
- Designed and implemented new and effective CRT and OJT methodologies
- Became a senior member of the Country Content Developers' team
- Joined special project initiated by the India HO till its successful launch
Training Manager
Oppo Mobiles India Pvt Ltd
12.2014 - 12.2015
- Joined as Training Manager for West Bengal, based out of Kolkata
- Trained, mentored and up-skilled a team of 17 Trainers across West Bengal
- Conducted specialized sessions and trainings for various teams
- Contributed towards promotions, launches and partner trainings
- Prepared presentations, trackers, and other training modules for OSRs
- Prepared and implemented OSR Logbook across West Bengal
Trainer
Microsoft (Denave India Pvt Ltd)
09.2013 - 06.2014
- Joined as a Trainer for Microsoft Field Force in Kolkata
- Trained the RSPs of OEM brands/partners on Windows, MS Office, Devices and X-Box
- Trained the Device Gurus of Microsoft on Windows, MS Office, Devices and X-Box
- Handled the sell through for MS Office (non-commercial) across major IT stores
- Prepared various product and technology related training modules for the sales team
Sr Executive - Training
Micromax Informatics Ltd
11.2010 - 08.2012
- Joined as a Consultant Trainer at Evolv Services in November 2010 for Micromax
- Conducted successful CRT an OJT sessions for 6 months across my region
- Absorbed by the parent company in June 2011 with added responsibilities
- Prepared presentations, trackers, and other training modules for ISDs
- Showed substantial growth in sell through across my region via effective training
- Received positive feedback and appreciation from my subordinates and seniors
Team leader
Wipro BPO Solutions
07.2008 - 07.2010
- Joined as a Tech Associate for Hewlett Packard AiO printers (US customers)
- Became the first Associate to win the English Hall of Fame contest
- Sent to Wipro Delhi on deputation as a Trainer for the pilot batch of HP Chat support
- On return, got promoted as a Subject Matter Expert for the HP AiO project
- Became RevGen Champ for five times with highest revenue across all HP projects
- Cleared the IJP and got promoted as a Team Leader in March 2010
In-Shop Demonstrator
Videocon International Ltd
05.2005 - 07.2007
- Joined as an In-Shop Demonstrator for Videocon CD and HA in Lucknow
- Provided end-to-end assistance to customers who came to make a purchase
- Handled brand sales at the dealer points wherever I was placed
- Managed brand sales and promotion at consumer trade fairs and other events
- Became the best performer across Uttar Pradesh during Diwali in 2006
- Acted as a Mentor and Guide for the new joiners in the team
Education
Bachelor of Arts - English
Chhatrapati Shahu Ji Maharaj University
Kanpur, India06-2004
Intermediate (12th) - Physics, Chemistry, Biology
Vidyant Hindu Inter College
Lucknow, India05-2001
High School (10th) - General
Colvin Taluqedars' College
Lucknow, India05-1999
Skills
Content Development
Certification
ISTD Certified Professional Trainer
Personal Information
- Date of Birth: 03/26/83
- Gender: Male
- Nationality: Indian
Hobbies and Interests
- Painting and Sketching to express creativity and emotions through art.
- Singing/Music to find joy in melody and rhythm through music.
- Traveling to explore new destinations and embracing diverse cultures.
- Cricket: to immerse in the thrill of the game as a passionate player and fan.
- Pool/Snooker to sharpen focus and precision through engaging cue sports.
- Reading to delve into the world of knowledge, stories, and imagination.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid time offPaid sick leaveLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Interests
Painting and Sketching to express creativity and emotions through art
Singing/Music to find joy in melody and rhythm through music
Traveling to explore new destinations and embracing diverse cultures
Cricket to immerse in the thrill of the game as a passionate player and fan
Pool/Snooker to sharpen focus and precision through engaging cue sports
Reading to delve into the world of knowledge, stories, and imagination
Timeline
Manager – Training and Development
JoulestoWatts Business Solutions Pvt. Ltd.
10.2024 - Current
Associate Manager - Content Development
Careernet Technologies Pvt. Ltd.
09.2023 - 09.2024
Deputy Manager - Training
Godrej & Boyce Mfg. Co. Ltd. (Godrej Interio)
02.2021 - 08.2023
Assistant Manager - Training
FirstCry.com (Digital Age Retail Pvt Ltd.)
06.2020 - 11.2020
Manager - Training
Kent RO Systems Ltd
01.2018 - 06.2020
Training Manager
Huawei Telecommunication (GI Staffing)
11.2016 - 11.2017
Training Manager
Oppo Mobiles India Pvt Ltd
12.2014 - 12.2015
Trainer
Microsoft (Denave India Pvt Ltd)
09.2013 - 06.2014
Sr Executive - Training
Micromax Informatics Ltd
11.2010 - 08.2012
Team leader
Wipro BPO Solutions
07.2008 - 07.2010
In-Shop Demonstrator
Videocon International Ltd
05.2005 - 07.2007
ISTD Certified Professional Trainer
Bachelor of Arts - English
Chhatrapati Shahu Ji Maharaj University
Intermediate (12th) - Physics, Chemistry, Biology
Vidyant Hindu Inter College
High School (10th) - General
Colvin Taluqedars' College
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