SOURAV MUKHERJEE

• Coordinated executive appointments with external parties such as vendors and suppliers.
• Assisted in creating office administration policies to improve procedural adherence.
• Supported the preparation of contracts, invoices, and purchase orders required for operations.
• Managed internal communications, facilitating efficient collaboration across departments.
• Maintained confidential files related to executive activities to safeguard sensitive information.
• Oversaw catering arrangements for special events, ensuring client satisfaction.
• Monitored office supply inventory levels, placing orders as needed for continuous operation.
• Prepared reports and documentation for executive staff to aid decision-making.
• Hands-on experience in Lean 5S audit and Sedex 4 Pillar audit compliance.

March 2014 to June 2016

Role: Information Processing Specialist

Worked as a team member for the UK utility domain client.

My responsibilities

• Checking the gas and electricity meter readings in the system and amending them as per requirements.
• Booking a door job to check and read the meters physically.
• Meter exchange, Joiners and Leavers, Back-bill for discount, meter settlement.
• Closing the maximum number of cases in a day to fulfill the daily target.

Application worked on: SAP, CRM, Xoserve, and client-provided software.

June 2016 to August 2020.

Role: Business Analyst.

Worked as a team member for the UK steel industry client.

My responsibilities

• Worked in planning and scheduling the slabs, coils, casting irons, etc.
• Fragmentation and de-fragmentation of the production chain for slab casting.
• Placing downstream sales orders management for customers in Europe. Weekly 1,000 tonnes order placing experience.
• Has hands-on experience in manual intervention and automated bots related to order management and chain management.
• Scheduling the delivery of the FGs within the stipulated time.
• I worked on outbound logistics compliance in invoice auditing.
• Has hands-on experience in team handling and guiding the team in the absence of the team lead.

Application worked on: SAP, Legacy System, and client-provided software.

September 2020 to February 2025.

Role: PMO Lead.

Handled the India and the UK steel accounts.

My responsibilities

• Worked on account billing activity during the month-end.
• Taking approval directly from the client to close the billing in the system.
• Preparing project commercials, including revenue and cost, total contract value, manpower consumption, FTE allocation, and QoQ revenue with % escalation YoY.
• New contract creation, SOP creation, and SoW extension.
• Account budgeting, manpower estimation, and invoice adjustments during major support.
• Account administration with procurement operations.
• Has hands-on experience in pre-bid meetings, Requests for Proposals, Requests for Quotes, and the Ariba system. L1 approval.
• Worked as an Executive Assistant to the Assistant. General Manager.
• Has hands-on experience as an auditee for the Information Security Audit, as the account’s Security Deployment Lead. I took part in various internal security fests, awareness campaigns, etc.
• Has hands-on experience as an auditor for organizational control audits of other TCS accounts.

Application worked on: Office 365, TCS internal tools.

• Achieved sales targets through effective management of primary and secondary sales.
• Supervised stock levels at chemist locations to ensure product availability.
• Conducted meetings with doctors to promote products and gather feedback.
• Collaborated with various distributors to enhance distribution strategies.
• Generated reports to analyze sales performance and identify trends.

• Achieved sales targets consistently in an outbound call center environment.
• Conducted calls to UK and US citizens to promote software services.
• Sold diverse software services and annual maintenance contracts effectively.