Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sourav Mukherjee

Hyderabad

Summary

Support Specialist with expertise in troubleshooting and client support. Demonstrated success in improving client satisfaction through effective problem-solving and communication skills. Acknowledged for optimizing processes and promoting team collaboration to drive operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Derivatives Support Specialist

Intercontinental Exchange (ICE)
Hyderabad
01.2023 - Current
  • Engaged in Fixed Income areas including Interest Rates, FX, Commodities, Credit Derivatives, Equity.
  • Analyzed market data to identify potential risks associated with derivative transactions.
  • Managed client inquiries through email, chat, and phone support channels.
  • Engage effectively with R&D, Operations, Market Data, sales teams, etc.
  • Troubleshooting errors and bugs, and escalating them to other teams for prompt resolution for the client.
  • Delivering accurate pricing and real-time data for derivative products using Super Derivatives application
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Data Analyst

S&P Global
Ahmedabad
03.2020 - 01.2023
  • Managed diverse datasets while executing outreach via emails and calls.
  • Conducted extensive research on queries to facilitate outreach and ensure accurate information for data validation and sourcing
  • Managed various client queries concerning conference call logistics, people data, U.S. survey results, capital markets trends, and mergers and acquisitions.
  • Data analysis related to critical business insights, evaluating annual reports, mergers, and acquisitions.
  • Gather, standardize, and validate corporate annual or quarterly financial data from companies globally.
  • Managed real-time data updates in product, specifically Capital IQ

Education

PGDM - Finance & Business Analytics

Kirloskar Institute of Advanced Management Studies
Pune
03-2020

B.COM - Accounting And Finance

Seth Anandram Jaipuria College
Kolkata
06-2017

Skills

  • Data analysis
  • Technical troubleshooting
  • Data validation
  • Client support services
  • MS Excel
  • Research skills

Accomplishments

  • Zero Defect Quality Award for three consecutive months in 2021 and 2022
  • Employee of the Quarter award in 2024
  • Worked on different projects for product enhancement and automation

Certification

  • Certified Lean Facilitator
  • FISD

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Derivatives Support Specialist

Intercontinental Exchange (ICE)
01.2023 - Current

Data Analyst

S&P Global
03.2020 - 01.2023

PGDM - Finance & Business Analytics

Kirloskar Institute of Advanced Management Studies

B.COM - Accounting And Finance

Seth Anandram Jaipuria College

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Sourav Mukherjee