Sourav Parui
kolkata
Summary
Dynamic professional skilled in building strong client relationships and resolving issues efficiently. Known for effective communication and negotiation skills, with a focus on achieving high client satisfaction and supporting business growth as top priority.
Overview
2
2
years of professional experience
Work History
Client Service Representative at
Perfect HR Station
kolkata
08.2024 - 11.2025
- Built sustainable client relationshipships built on trust by applying excellent communication and relation building skills.
- Warmly greeted potential clients by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Managed client accounts using company software, ensuring accuracy of information.
- Detailed knowledge of service packages to achieve sales quotas and provide optimal service.
- Resolved service-related issues promptly, enhancing client satisfaction ratings.
- Followed up with clients via calls and emails to resolve issues and ensure satisfaction.
- Anticipated client needs, providing support that enhanced overall client experience.
- Escalated complex inquiries to supervisors for efficient resolution.
- Identify discrepancies in contract and billing systems, requesting necessary corrections.
HR Recruiter
Divine Placement Services
kolkata
01.2024 - 06.2024
- Sourced qualified candidates through job portals, social media, and referrals.
- Screened resumes to identify suitable candidates for diverse roles.
- Coordinated interview schedules to streamline communication between candidates and hiring companies.
- Communicated with candidates throughout the recruitment process for updates.
- Negotiated salary and benefits packages with selected candidates.
- Cultivated strong relationships with hiring companies and HR business partners to enhance collaboration.
- Hired employees and processed hiring-related paperwork.
- Maintained accurate candidate records in recruitment database to ensure efficient tracking and reporting.
Education
High School Diploma -
The Heritage School
Kolkata03.2017
Skills
- Client management
- Strong communication
- Administrative support
- Attention to detail
- Time management
- Negotiation skills
- Problem-solving skills
- Database maintenance
- Adaptability
- Teamwork skills
- Active listening
- Business ethics
- Software expertise
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Affiliations
State Level rifle shooter in junior category (2014-2017)
Timeline
Client Service Representative at
Perfect HR Station
08.2024 - 11.2025
HR Recruiter
Divine Placement Services
01.2024 - 06.2024
High School Diploma -
The Heritage School